Concierge Manager

OpenText; Waterloo; On-site; CAD 95,000 - 120,000; Full time

Job summary

A leading technology company in Waterloo is seeking a Cybersecurity Sr. Cybersecurity Concierge to lead Managed Security Services projects and ensure client satisfaction. The ideal candidate will have over 10 years of experience in cybersecurity and project management, with strong knowledge of Managed Detection and Response. This role offers a chance to make a significant impact through innovative security solutions and collaboration in a dynamic environment.

Benefits

Inclusive workplace

Opportunities for personal growth

Collaborative environment

Qualifications

• 10+ years of Cyber Security experience, preferably in Managed Security Services.
• Strong knowledge of MDR/XDR, threat intelligence, and identity security concepts.
• Experience with Agile methodologies is a plus.

Responsibilities

• Lead Managed Security Services projects, including implementation and optimization of MxDR.
• Guide clients through their Managed Security Services journey.
• Execute account, program, and project management tasks.

Skills

Cyber Security experience

Project management

Communication and presentation skills

Education

PMP Certification

Industry cybersecurity certifications (e.g., SANS, CISSP, CISM)

Tools

M365

SaaS security platforms

Job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

OpenText is a global leader in secure information management. We empower businesses to stay ahead of cyber threats. Our Cybersecurity Enterprise portfolio offers solutions that safeguard organizations from malicious attacks, data breaches, and vulnerabilities. You will be at the forefront of developing and implementing state-of-the-art security technologies, protecting critical assets and sensitive information for clients worldwide.

Your Impact:

The Cybersecurity Sr. Cybersecurity Concierge is a key player in delivering OpenText's Managed Security Services, which include Security Operations Center (SOC), Security Engineering, Cyber Concierge, and DFIR & GRC. This role acts as a Cyber Concierge, serving as a strategic advisor and liaison between clients and OpenText's security teams.

The Sr. Project Manager plays a critical role in delivering and expanding OpenText’s Managed Security Services portfolio, including our flagship MxDR (Managed Extended Detection and Response) and other SaaS-based security offerings such as Core Threat Detection and Response and Core Identity Foundations. This role focuses on managing complex security service engagements, ensuring successful delivery, and driving customer satisfaction while enabling clients to strengthen their security posture through OpenText’s advanced security solutions.

As a Cybersecurity Concierge, you will:

• Leading Managed Security Services projects, including onboarding, implementation, and optimization of MxDR and SaaS security solutions.
• Acting as a Cyber Concierge to guide clients through their Managed Security Services journey, ensuring alignment with OpenText's security capabilities and best practices.
• Executing account, program, and project management tasks such as booking new orders, forecasting revenue, tracking financials, developing project plans, managing risks, and ensuring scope adherence.
• Advising clients on best practices for threat detection, incident response, and identity security to maximize the value of OpenText security services.
• Coordinating with Security Operations Centers (SOCs), threat analysts, and identity specialists to ensure seamless service delivery.
• Driving continuous improvement in MSS delivery processes and contributing to PMO standards.
• Supporting business development by identifying opportunities for MSS expansion and contributing to RFx responses, Statements of Work and Quotations.
• Preparing executive-level presentations and reports on MSS performance and security outcomes, advising and guiding clients based on a solid understanding of cybersecurity principles and elements.

What you need to succeed:

• 10+ years of Cyber Security experience, project management, preferably in Managed Security Services.
• Strong knowledge of Managed Detection and Response (MDR/XDR), threat intelligence, and identity security concepts.
• PMP Certification (or equivalent) required; experience with Agile methodologies is a plus.
• Industry cybersecurity certifications (e.g., SANS, CISSP, CISM) preferred.
• Excellent communication, stakeholder management, and presentation skills.
• Strong proficiency in M365 and familiarity with SaaS security platforms.
• Proven track record of delivering projects on time and within budget.
• Up to 5% travel may be required.

One last thing:

OpenText is more than a corporation—it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our customers first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture—we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.