Concierge II

Aramark; Northeastern Ontario; Hybrid; CAD 30,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Transportation to Timmins or Cochrane

Travel allowance for distant areas

14 days on / 14 days off rotation

Job summary

ARAMARK Remote Workplace Services in partnership with Moose Cree group of companies are hiring a Front Desk Clerk for a remote lodge near Cochrane, ON. The Front Desk Clerk is responsible for ensuring guest satisfaction by assisting with guest needs, booking reservations, and acting as a reference for information, resolving or escalating guest concerns.

Role includes coordinating guest itineraries, arranging events and transportation, and overseeing daily guest services operations while

Qualifications

• Previous guest services experience required.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organization skills, accuracy, and attention to detail.

Responsibilities

• Understand guests needs and provide personalized solutions by suggesting activities and facilities provided by the hotel.
• Greet guests and deliver customer service while anticipating their needs.
• Fulfill special requests from hotel guests and assist in organizing events.
• Arrange events, excursions and transportation upon request from residents.
• Schedule and assign daily work to the guest services team and oversee completion.
• Coordinate guest itineraries prior to arrival, for requests received by phone or email.
• Maintain a friendly, efficient service mindset and adaptability to guest needs.
• Keep assigned areas clean and sanitary in line with maintenance procedures.
• Demonstrate safe use of housekeeping equipment and supplies.
• Possibly disinfect and sterilize equipment and dispose of waste following universal precautions.
• Ensure carts are stocked and chemicals properly labeled; keep equipment in good condition.

Skills

Guest services

Customer service

Interpersonal skills

Written communication

Attention to detail

Job description

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ARAMARK Remote Workplace Services in partnership with Moose Cree group of companies are hiring Front Desk Clerk for a remote lodge near Cochrane, ON. The Front Desk Clerk is responsible for ensuring guest satisfaction by assisting with guest needs, booking reservations, act as a point of reference for guests who need information and resolving or escalating any guest concerns or issues.

• Comprehensive benefit packages are offered.
• Transportation is provided out of Timmins or Cochrane, ON;
• Travel allowance is available for some areas that are further away.
• Rotation are 14 days on/ 14 days off.

Job Responsibilities

Front Desk Responsibilites

• Understand guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Greet and provide customer service to guests while anticipating their needs
• Fulfills special requests made by hotel guests and participates in the organization of special events
• Arrange events, excursions, transportation etc. upon request from hotel residents
• Schedules and assigns daily work assignments the guest services team and oversees completion of tasks
• Coordinate guest itineraries, prior to the guest’s arrival, for requests received via phone, and e-mail
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers. Is adaptable to customer needs.
• Maintains all assigned ancillary and department areas and corridors in a clean neat and sanitary manner, to protect safety and health of others and in compliance with accurate preventative maintenance procedures as outlined in department policy.
• Inspects and uses judgment in determining which cleaning techniques outlined in orientation guidelines to follow.
• Demonstrates efficient and safe use of housekeeping equipment and solutions as observed by supervisor.
• May disinfect and sterilize equipment and supplies, using germicides and sterilizing equipment.
• Diligently employs universal precautions when disposing of trash and bio-hazardous materials.
• Keeps cart properly stocked with equipment and cleaning supplies; ensures all chemicals are accurately labeled, and all equipment is in good working condition.
• Promotes effective interpersonal and interdisciplinary relationships, maintains professional conduct at all times.
• Assists in improving productivity and efficient operations of the department.
• Demonstrates commitment to professional growth and competence by adherence to component and departmental training commitments.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without form

Qualifications

• Previous guest services experience required
• Supervisory experience in a related role preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organization skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work -our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.com or connect with us onFacebook ,Instagram andTwitter .

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Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.