Concierge II

Aramark; Fort McMurray; Remote; CAD 40,000 - 50,000; Full time

Job summary

Aramark is seeking a Front Desk Clerk for a remote lodge near Fort McMurray, responsible for ensuring guest satisfaction through various duties including managing reservations and overseeing guest services. The ideal candidate will have strong administrative skills, relevant certifications, and a commitment to safety and service.

Benefits

Comprehensive benefit packages

Transportation provided from Edmonton, AB

20 days on/10 days off rotation

Qualifications

• 2+ years of administrative/front desk experience preferred.
• WHMIS Certification is mandatory; First Aid and Food Safe Basic are assets.
• Strong communication and customer service skills.

Responsibilities

• Manage guest check-ins and check-outs.
• Perform administrative tasks including filing and data entry.
• Provide exceptional service to all clients and employees.

Skills

Communication

Customer Service

Time Management

Organizational Skills

Attention to Detail

Education

Post Secondary Certificate

Administrative Certification

Tools

Microsoft Office

Lodge Management Systems

POS Systems

Job description

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ARAMARK Remote Workplace Services are hiring for Front Desk Clerk for a remote lodge near Fort McMurray, AB. The Front Desk Clerk is responsible for ensuring guest satisfaction by assisting with guest needs, booking reservations, act as a point of reference for guests who need information and resolving or escalating any guest concerns or issues. Responsible for oversight or delegation of responsibilities within the guest services operation. Organization and good time management skills are a must.

Applications that do not have resumes attached, will not be considered.

Comprehensive benefit packages are offered
Transportation is provided out of Edmonton, AB to site.
Rotation are 20 days on/10 days off.

Please note all candidates considered for hire will be required to successfully pass a pre-employment D&A test and criminal background check

Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

Primary Responsibilities

• Maintain a culture wheresafety is a core value.
• Greet all clients and employees courteously and professionally upon arrival.
• Manage guest check-ins and check-outs, including distribution and collection of registration paperwork.
• Enter registration data into site software and other systems.
• Perform administrative tasks such as filing, document preparation, and data entry.
• Answer incoming calls in a friendly, professional manner; manage faxes and emails.
• Prepare and distribute correspondence, signage, and reports as required.
• Open and close the front office as scheduled.
• Provide exceptional service to all clients and employees.
• Attend safety meetings and participate in emergency response procedures.
• Additional duties may be assigned as required.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

Candidate Requirements

• 2+ years of administrative/front desk experience, preferably in remote camp or hotel/hospitality industries.
• Administrative certification or Post Secondary certificate is preferred.
• Valid WHMIS Certificationis mandatory;First AidandFood Safe Basicare assets.
• Must have proficiency inMicrosoft Office,Scheduling/Lodge Management Systems such as INNfinity and Kaba, and/orPOS systems.
• Strong communication, customer service, and interpersonal skills.
• Excellent prioritization and time management abilities with high level of attention to detail and can work under strict time constraints.
• Ability to work independently and under supervision.
• Additional certifications may be required depending on the work location.
• Willingness to travel and work long rotations away from home.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.com or connect with us onFacebook ,Instagram andTwitter .

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.