Concierge Associate, Ottawa East

Dymon Group; Ottawa; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Health/dental insurance

Life insurance

Training and development program

Job summary

Dymon Group in Ottawa is seeking energetic Concierge Associates to provide exceptional customer service and drive sales in a busy retail environment.

You will help customers find the right products, develop lasting relationships, and contribute to meeting sales and service goals while maintaining store appearance and operations.

Qualifications

• Experience in retail or customer service.
• Strong communication and relationship-building skills.
• Ability to work in a fast-paced environment and meet targets.

Responsibilities

• Represent core values with a customer-centric approach and build relationships.
• Exhibit outstanding communication to uncover customer needs and assist in purchasing solutions.
• Develop long-term customer relationships using selling skills.
• Meet or exceed sales and service goals, including extended service plans and quality service.

Skills

Selling skills

Customer service

Communication

Relationship building

Punctuality

Teamwork

Job description

JOB DESCRIPTION

We are hiring Concierge Associates. We are currently looking for energetic, highly motivated and results driven associates, who enjoy providing exceptional service to customers.
As a Concierge Associate in a busy environment, you will be given the opportunity to grow and develop and to make an impact while working for a high performing organization. You are a solution finder who enjoys helping customers find the perfect product or service to satisfy their own particular needs. Using your superior interpersonal skills, you are able to successfully convert customer opportunities into results.

Main Responsibilities:

• Represent our core values, demonstrate a customer centric approach with the ability to develop relationships
• Exhibit outstanding communication skills to uncover customer’s needs and assist them in purchasing the right solutions.
• Draw on your selling skills to develop long term customer relationships
• Meet or exceed established goals, which include profitable sales volume, extended service plans and quality service goals.
• Performing and documenting routine inspection and cleanliness of the store
• Take pride in the appearance of the store (stocking, sweeping, dusting) to ensure that the facility is always well maintained and appropriate for guests

Our ideal candidate:

• You have a real desire to know about storage solutions and home décor
• You have proven selling skills and your experience in other retail environments is definitely a bonus
• You exhibit strong communication, organizational and relationship building skills;
• You are self-motivated and driven with a talent for excellent customer service.
• You are well-organized with a disciplined ability to follow through.
• You are able to time manage and work in a fast-paced environment
• You are able to work in cross-functional teams and help your peers as needed
• You have experience with the most used computers programs and are able to learn in-house applications.
• You understand the importance of punctuality and working together as a team

You will enjoy:

• Flexible and condensed work schedule (work 7 out of 14 days that consists of combination of 13-hour shifts weekdays & 9-hour shifts weekends) You must be able to work these hours.
• Health/ dental benefits and life insurance
• Training and development program

DYMON is committed to delivering and improving accessibility in employment for all persons with disabilities.
Accommodation is available, upon request, in the application and interview process and in the course of all other methods of selection of employees.
We welcome your interest in joining the DYMON Team! Guest First. People Focused. Results Drive

Job Types:Full-time, Permanent

Benefits

Concierge Associate