Concierge Agent

Accor Hotels; Lake Louise; On-site; Full time

Job summary

Join a forward-thinking company nestled in the breathtaking Banff National Park, where your passion for outdoor activities can thrive. As a Concierge Agent, you will be at the heart of guest experiences, ensuring their stay is memorable through exceptional service and informed suggestions. This role offers a unique opportunity to work in a stunning environment while being part of a supportive team that values diversity and inclusion. Enjoy extraordinary benefits, including subsidized accommodation, comprehensive health packages, and opportunities for career growth within a global hospitality leader. If you're ready for a new adventure, this is the perfect opportunity for you!

Benefits

Subsidized Staff Accommodation

Complimentary Meal per Shift

Comprehensive Benefits Package

Defined Contribution Pension Plan

Employee Travel Program

Mountain Explorer Travel Program

Opportunities for Career Development

Qualifications

• Experience in a similar environment is an asset.
• Outstanding guest service and communication skills are essential.

Responsibilities

• Provide professional and friendly service to guests.
• Assist guests with reservations and local information.
• Ensure effective communication between departments.

Skills

Guest Service Skills

Verbal Communication

Computer Literacy

Ability to Perform Under Pressure

Education

Previous Experience in Hospitality

Tools

Property Management System

MS Word

MS Outlook

MS Excel

Job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

The knowledge of a great Concierge Agent is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate guests’ needs and make informed suggestions will ensure they have a truly memorable stay.

Pay Rate: $20.18/hour

Job Duties Include:

• Offer professional, consistent, friendly and engaging service
• Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction
• Providing accurate information about activities and dining in the hotel and area
• Offering assistance to all guests in making reservations and arrangements for travel, dining, special request and activities
• Serve as a liaison for guests by providing information relating to all aspects of the hotel

Qualifications

• Previous experience in a similar environment will be an asset
• Must possess outstanding guest service skills, including professional verbal communication skills
• Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
• Proven ability to perform under pressure in a fast-paced, team-based environment

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.