Concierge Agent

AccorHotel; Banff; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading hospitality company in Banff seeks a Concierge Agent to assist guests, providing exceptional service and support for their stay. Candidates should have experience in guest services, strong communication skills, and knowledge of local attractions. The role offers competitive hourly pay with benefits, including subsidized accommodation and meal options.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Employee travel program

Mountain Explorer Travel Program

Qualifications

• Previous experience in Royal Service Guest Services or Front Desk is an asset.
• Complete knowledge of all hotels facilities and tourist attractions in the Town of Banff.
• Must display strong communication, analytical, organizational and administrative skills.

Responsibilities

• Assist guests with reservations and arrangements for dining, spa, golf, and activities.
• Provide information on tourist sites and hotel policies.
• Log reservations, create confirmations, and provide information using specific software.

Job description

Do you love working with guests and exceeding their expectations Would you like to turn moments into memories by assisting guests to make the most of their stay at The Castle in the Rockies As a Concierge Agent you will have the opportunity to work with our Chief Concierge and Concierge Team consistently providing outstanding service and creating genuine and lasting memories!

Starting Rate : $24.47 per hour

We recognize tenure through our compensation. Hourly rates increase after six months and yearly to three years. At three years the pay rate for this role would be $29.95.

This position will start October 7th.

Job Duties Include :

• To offer assistance to all guests in making reservations and arrangements for dining spa golf activities and tours; for example horseback riding limousine services theatre tickets sporting events
• To provide correct and accurate information on tourist sites and activities including being well versed in their individual company policies and procedures
• To log reservations create confirmations and itineraries provide information and be well versed in iConcierge Open Table Spa Soft and Royal Service Manager programs
• All other duties as assigned

Qualifications :

Your Skills & Qualifications :

Previous experience in Royal Service Guest Services or Front Desk is an asset

Member of Les Clefs dOr an asset

Complete knowledge of all hotels facilities and tourist attractions / activities in the Town of Banff

Must display strong communication analytical organizational and administrative skills to be able to deal with multiple priorities simultaneously

Strong computer skills with a knowledge of Front Office systems

Must be able to stand throughout shift while typing and talking on the phone

Additional Information :

Job Perks & Benefits :

Subsidized staff accommodation provided on-site for full time status employees

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4 / meal)

Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler

Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY : Whether youre just launching your career or looking for a new adventure we invite you to visitto learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application / recruitment process and we will work with you to meet your needs.Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence :

Remote Work :

Employment Type :

Contract

Key Skills

Computer Science,Continuous Integration,Fraud,Intake Experience,Law Enforcement,Usability,Analysis Skills,Computer Forensics,Driving,Teaching,Counterintelligence,Sass

Experience : years

Vacancy : 1