Concierge (11:00-20:00, Off Tues/Wed)

Lifetime; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Lead Concierge, der für die Organisation und Koordination von Bewohnerdiensten verantwortlich ist. In dieser spannenden Rolle werden Sie der Hauptansprechpartner für die Bewohner sein und deren Bedürfnisse erfüllen. Sie werden neue Bewohner willkommen heißen, Anfragen bearbeiten und dafür sorgen, dass alle Dienstleistungen reibungslos ablaufen. Das Unternehmen fördert eine inklusive Kultur und bietet umfassende Schulungen sowie wettbewerbsfähige Vorteile. Wenn Sie leidenschaftlich daran interessiert sind, außergewöhnlichen Kundenservice zu bieten und positive Beziehungen zu pflegen, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens zwei Jahre Erfahrung im Kundenservice.
• Starke Kommunikationsfähigkeiten in Wort und Schrift.

Responsibilities

• Begrüßung neuer Bewohner und Gäste, Gewährleistung von Komfort.
• Verwaltung von Paketlieferungen und Benachrichtigung der Bewohner.

Skills

Kundenservice

Kommunikationsfähigkeiten

Flexibilität

Education

High School Diploma

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by industry-leading leaders. Our legacy is built on innovation and excellence, earning us recognition such as being listed among Fast Company’s World’s Most Innovative Companies and named one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover opportunities for growth and making a meaningful impact at Hines.

Responsibilities

As a Lead Concierge with Hines, you will organize, coordinate, and implement resident services and programs. You will serve as the primary contact for residents. Your responsibilities include, but are not limited to:

• Welcoming new residents and guests, ensuring comfort for prospects and visitors
• Assisting residents with luggage carts
• Monitoring guest traffic and parking areas for team members and vendors
• Overseeing security cameras and fire alarm panels
• Answering and transferring phone calls, assisting with requests
• Managing package deliveries and notifying residents promptly
• Updating daily logs and reporting concerns to management
• Scheduling freight elevators for move-ins, move-outs, and deliveries
• Maintaining equipment inventory
• Providing information about local amenities and services
• Responding to resident inquiries and complaints within 24 hours to ensure satisfaction
• Providing personalized care and convenience to residents
• Engaging with residents to foster positive relationships and meet their expectations

Qualifications

Minimum requirements include:

• High school diploma or equivalent from an accredited institution
• At least two years of experience in a customer service environment
• Strong customer service skills
• Excellent written and verbal communication abilities
• Flexibility to work weekends and holidays

Closing

At Hines, we are committed to excellence as a global real estate investment leader. Our diverse portfolio exceeds $93.2 billion in assets across various property types, designed to add value and inspire. We combine local expertise with global insights, taking calculated risks to surpass expectations and tailor solutions for our clients.

Our projects enhance urban landscapes and promote sustainability, but our true strength lies in our 5,000 dedicated employees across 30 countries, drawing on a 65-year history to shape the future. We invest in our people through comprehensive training, competitive benefits, and an inclusive culture where everyone can thrive.

Hines is proud to be recognized among Fast Company’s Most Innovative Companies for 2024.

¹Includes global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time, please.