Concierge

Sunrise Senior Living - Canada; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

A senior living community in Victoria seeks a Concierge to act as the first point of contact for residents and visitors. Responsibilities include greeting guests, managing communications, and supporting the recruitment process. The ideal candidate will possess strong customer service skills and a background in administration. Competitive compensation and various benefits will be provided.

Benefits

Medical, Dental, Vision, Life, and Disability plans

Retirement Savings Plans

Tuition Reimbursement

Paid time off (PTO) and sick time

Qualifications

• Proven customer service experience and skills.
• Ability to handle multiple priorities.
• Proficiency in using Sunrise applications and willing to learn others.

Responsibilities

• Greet and assist residents, families, and visitors.
• Manage phone calls and messages.
• Ensure Bistro area cleanliness and refreshments availability.

Skills

Customer Service

Written Communication Skills

Organizational Skills

Time Management

Education

High School diploma or GED

Tools

Microsoft Office (Windows, Outlook, Excel)

Job description

Overview

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

COMMUNITY NAME: Sunrise of Victoria

Job Overview

The Concierge is often the initial contact and first impression that many people have of Sunrise Senior Living. The Concierge is responsible for greeting potential residents, families, and visitors, managing both external and internal calls, and taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Director of Sales (DOS) and Executive Director (ED). Responsible for assisting the Business Office Coordinator (BOC)/HR Designee in the community recruitment process, computer data entry, and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, and music and ensuring a pleasant atmosphere.

Responsibilities

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

• Customer Service: Oversee the community entry area for visitors, guests, and residents, extend a warm welcome, offer beverages, and ensure that community safety protocols are in place.
• Coordinate with the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors and minimize wait times.
• Greet potential candidates interested in Sunrise careers, direct them to apply online, or capture candidate information in the Applicant Tracking System (ATS) to launch recruitment.
• Answer incoming telephone and resident calls within 2–3 rings with the appropriate greeting and identification.
• Take complete messages with pertinent information and communicate to the intended recipient.
• Offer and provide a community overview to callers and facilitate transfers as needed.
• Manage appointments for residents and family members (e.g., hairdresser, transportation).
• Send get-well cards to residents in the hospital.
• Order Memory Flowers for residents who have passed away and send sympathy cards to families as needed.

• Sales and Marketing: Order flowers and name plates for new residents prior to move-in; order guest meals for resident and family for move-in day; create and maintain marketing/move-in packet inventory.
• Support the DOS by handling initial inquiry calls with potential families and residents and encourage interest in Sunrise. Assist with CRM lead tracking data entry if applicable. Perform administrative duties related to the move-in process.

• Front Desk and Bistro Areas: Keep desk/entry area neat, monitor Bistro for cleanliness, ensure refreshments are available, maintain popcorn machine, and restock as needed. Keep music playing and ensure coverage if stepping away.

• Risk Management: Ensure compliance with health and safety regulations, promote Risk Management programs, and follow safety rules. Practice PPE, fire safety, SDS, and Lockout/Tagout procedures. Maintain rosters and schedules for emergencies. Support Safe Leaving Program and ensure resident safety in line with Sunrise standards. Respond to emergencies as per policies and procedures. Manage guest/resident sign-in/sign-out and maintain high-risk elopement lists.

• Administrative: Update resident phone list/roster, prepare meal tickets, tally meal counts, handle payments per internal controls, organize mail and newspapers, post the daily menu, maintain resident forms, assist with recruitment data entry, monitor ordering of office supplies, and track paychecks.

• Training and Team Success: Actively participate as a team member, demonstrate our Team Member Credo, serve residents through Principles of Service, engage in team/member engagement activities, attend regular meetings, maintain required training, and perform other duties as assigned.

Core Competencies

• Ability to handle multiple priorities
• Written and verbal communication skills
• Organizational, time management, and follow-through skills
• Accurate record-keeping
• Judgment, problem-solving, and decision-making skills

Experience and Qualifications

• High School diploma or GED
• Proven customer service experience and skills
• Proficiency with Microsoft Office (Windows, Outlook, Excel) and Sunrise applications; ability to learn new applications
• If applicable, drivers must sign the Driver job description and understand essential duties for safety and regulatory compliance

Benefits

About Sunrise: Ready to take the next step and make a bigger impact? You will help brighten the future for everyone at Sunrise and beyond, with support, benefits, and growth opportunities to positively shine at work and in life.

• Medical, Dental, Vision, Life, and Disability plans
• Retirement Savings Plans
• Employee Assistance Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay to receive pay within hours of a shift
• Tuition Reimbursement
• Bonuses may be offered depending on position and performance
• Some benefits have eligibility requirements

Compensation Disclaimer

Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

Accessibility

Upon request, Sunrise Senior Living will provide accommodation to a job applicant with a disability during its recruitment process. If you require accommodation during this process please contact [e-mail]