Concierge

FirstService Residential; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A property management firm in Vancouver is seeking a Concierge to provide high standard customer service at high-end residential properties. This role requires a strong customer service background and the ability to problem solve. Compensation is between $20 and $21 per hour. Join a team committed to fostering a positive and inclusive workplace culture.

Qualifications

• At least one year of direct / in person Customer Service Experience is required.
• Excellent written and oral command of the English language is necessary.
• Previous experience with strata buildings is an asset.

Responsibilities

• Greet residents and visitors warmly.
• Ensure a high standard of customer service.
• Problem solve and diffuse sticky situations.

Skills

Customer Service Experience

English proficiency

Strata building experience

Job description

Job Description

Job Description

Job Description

Description

About FirstService Residential

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview

As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile, and doing the utmost to ensure that residents are provided with a high standard of customer service. Our most successful Concierges have a very strong Customer Service background with a passion for going above and beyond and an innate ability to problem solve and diffuse sticky situations.

Shifts Available: Monday to Friday

Skills and Qualifications

• Previous experience with strata buildings is an asset
• At least one year of direct / in person Customer Service Experience is required
• Excellent written and oral command of the English language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff.

Physical Requirements

• Ability to patrol the property including stairs, hallways, interior, and exterior
• Ability to safely receive, store, and handle standard packages received from couriers and carriers
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

Compensation

$20 - $21 per hour

Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.

Please ensure your resume has a valid number and email address you can be reached at.

Equal Opportunity

FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.