Concierge

JLL; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

JLL is seeking a Concierge to join their team in Toronto, Canada. In this client-facing role, you will leverage your exceptional customer service skills to create a welcoming and efficient experience for all visitors. This position requires a personable, organized individual who thrives in a fast-paced environment. Responsibilities include managing guest arrivals, answering inquiries, and collaborating with various teams to enhance the overall client employee experience. JLL offers a supportive work environment with opportunities for personal and professional growth.

Benefits

Comprehensive benefits plan

Supportive work environment

Growth opportunities

Qualifications

• Prior experience in hospitality, tourism, events or retail a plus.
• Excellent verbal and written communication skills.
• Detail oriented and organized.

Responsibilities

• Manage the visitor arrival process.
• Provide exceptional guest experiences.
• Support property programs and initiatives enthusiastically.

Skills

Customer service

Organization

Communication

Flexibility

Multi-tasking

Tools

Microsoft Office Suite

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to finding a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a top-notch workplace experience and hospitality culture within the Campus. As the face of JLL and our client, the ideal Concierge is an individual who has a passion for providing efficient, welcoming experiences within all interactions. A Concierge will ensure that a seamless consistent level of service is provided to every user touch-point ranging from Guest arrival, Employee inquiry, Building Operations, Delivery Agent etc. The Concierge delivers exceptional guest experiences every day through face-to-face engagement, proactive communication and exceptional customer service. A successful candidate must have superior customer service skills in a fast-paced environment, as well as be able to stay focused on additional tasks, projects and goals during downtime. Professional appearance and demeanour are a must.

WHAT YOU’LL DO

• Visibly engaged and well known in the workplace.
• Manages the visitor arrival process to ensure a welcoming and efficient experience.
• Understands building / client policy and holds extensive knowledge base to field inquiries from guests, employees, building operations, delivery agents and the public.
• Utilizes an “above and beyond” approach within all interactions.
• Enhance the client employee experience through personalized responses to day-to-day requests.
• Build meaningful relationships with stakeholders across all levels.
• Supports all property programs and initiatives enthusiastically
• Works closely with the base building security team that are also stationed in the lobby.
• Supports arrivals and escorting of guests for large meetings & events.
• Perform tasks and processes that deliver an employee and visitor experience that promote JLL & client values.
• Cross-train with Facilities Team members in all employee-facing services (reception, community, wellness, meetings, and events)
• Performs additional job duties, as requested
• From time-to-time, be available to perform the services after normal business hours and during weekends as necessary or appropriate to provide, perform and deliver the Services, or as reasonably requested by WPP.
• Participate in JLL career development & training programs to improve skill levels and competencies.

WHAT WE’RE LOOKING FOR

• Prior experience in hospitality, tourism, events or retail a plus
• Customer focused mentality with a passion for hospitality
• Proven track record of excellent internal and external customer service knowledge and skills
• Must be detail oriented, organized, flexible, and willing to assume new projects
• Must be detail oriented, organized, flexible, and willing to assume new projects
• Professional, confident, friendly and engaging
• Must be able to multi-task and respond quickly
• Strong team player with the ability to grasp new ideas and change direction quickly, in a fast-paced environment
• Ability to remain calm under pressure
• Excellent knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Excellent verbal and written communication skills with the ability to communicate professionally in a clear and concise manner
• High degree of innovation and independence and the ability to work with minimal supervision

WHAT’S IN IT FOR YOU

• Join an industry leader and shape the future of commercial real estate

• Deep investment in cutting-edge technology to power your work

• Comprehensive and competitive benefits plan

• A supportive, caring and diverse work environment designed for your growth and well-being

Location:

On-site –Toronto, ON

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.