Concierge

Park Place Seniors Living; Surrey; On-site; CAD 30,000 - 60,000; Part time

Job summary

A seniors living community in Surrey is looking for a warm and adaptable Concierge. This casual part-time role involves greeting residents, handling inquiries, and ensuring a secure environment. Ideal candidates have strong customer service skills, the ability to remain calm under pressure, and flexible availability. Join a collaborative atmosphere where you can make a difference in the lives of seniors.

Qualifications

• Previous experience in customer service, hospitality, or administrative roles preferred.
• Ability to remain calm in fast-paced environments.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Greet residents, families, and visitors warmly.
• Answer phones and respond to inquiries.
• Monitor building access and maintain a secure environment.
• Assist with various resident requests and administrative support.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Calm under pressure

Empathy

Detail-oriented

Job description

Position Summary:

We are seeking a warm, professional, and adaptable Concierge to be the welcoming face of our independent seniors living community. This casual part-time role is ideal for someone who enjoys helping others, thrives in a dynamic environment, and takes pride in creating a safe and supportive atmosphere for residents and guests.

Key Responsibilities:

• Greet residents, families, and visitors with warmth and professionalism
• Answer phone calls, respond to inquiries, and direct calls appropriately
• Monitor building access and ensure a secure environment
• Assist residents with requests such as booking transportation, coordinating deliveries, or providing general information
• Maintain a clean and organized front desk and lobby area
• Receive and distribute mail and packages
• Support emergency response procedures and communicate effectively with staff during incidents
• Be adaptable to the changing needs of the community and team, assisting with various tasks as required
• Provide administrative support including filing, data entry, and scheduling
• Foster a respectful and inclusive environment for all residents and guests

Qualifications:

• Previous experience in customer service, hospitality, or administrative roles preferred
• Strong communication and interpersonal skills
• Ability to remain calm and professional in a fast-paced or emergency situation
• Basic computer skills (email, scheduling software, etc.)
• Reliable, punctual, and detail-oriented
• Empathy and patience when working with seniors
• Flexible availability including evenings, weekends, and holidays

Working Conditions:

• Casual part-time hours, scheduled based on operational needs
• Primarily front desk-based with occasional walking or light lifting
• Collaborative and community-focused work environment