Concierge

Sienna Senior Living; St. Catharines; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Concierge, where your role significantly impacts the lives of residents. In this engaging position, you will be the first point of contact for residents and visitors, ensuring their needs are met with exceptional customer service. Your day will involve responding to inquiries, conducting mini tours, and providing clerical support. With a focus on communication and organizational skills, you'll thrive in a dynamic environment that values your contributions. If you're passionate about helping others and making a difference, this is the perfect opportunity for you.

Qualifications

• Completion of grade 12 education is required.
• Proven customer service skills through related work experience.

Responsibilities

• Respond to resident and visitor enquiries with a focus on customer service.
• Provide clerical support and manage cash transactions for meal vouchers.

Skills

Verbal communication skills

Written communication skills

Customer service skills

Organizational skills

Problem-solving skills

Education

Grade 12 education

Office administration courses

Tools

MS Office (Excel, Word, PowerPoint)

Job description

7am to 3pm, 3pm to 11pm, and 9am to 5pm. Weekend availability required.

The Concierge is a critical role within our communities as it impacts the lives of residents.

As a Concierge your typical day will impact in the following ways:

• Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.

• Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.

• Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.

• Providing clerical and computer support to all managers as requested.

• Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.

• Performing other duties as assigned.

Must haves:

• Completion of grade 12 education.

• Excellent verbal and written communication skills.

• Positive attitude and proven customer service skills through related work experience.

• Proven organizational skills and ability to multi task.

• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.

• All applicants must successfully pass the prescribed Vulnerable Sector Check. Applicable to Ontario applicants.

• As part of legislative requirements, all successful candidates must meet the provincial police check and tuberculosis screening requirements as applicable.

Bonus Points for having:

• Additional applied courses i.e. office administration preferred.

Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.