Concierge

Phantom Creek Estates; Oliver; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Concierge, where you will enhance the guest experience and represent a renowned brand. This role involves managing reservations, ensuring a smooth flow of guests, and delivering exceptional customer service. If you have a passion for hospitality and a basic understanding of wine, this position offers a vibrant environment where you can thrive and contribute to memorable guest experiences.

Qualifications

• Prior experience in a Host/Reception role.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Book guests into the reservation system.
• Manage guest flow in the Tasting Room for efficiency.
• Deliver outstanding customer service.

Skills

Customer Service

Multi-tasking

Wine Knowledge

Job description

As a Concierge at Phantom Creek Estates, your role is to facilitate the guest experience, execute the Tasting Room Mission, and act as a welcoming spokesperson for our brand.

Responsibilities

1. Book our guests into our reservation system.
2. Manage the flow of guests through the Tasting Room for optimum efficiency.
3. Adhere to Phantom Creek's service standards.
4. Deliver outstanding customer service.

Qualifications

1. Prior experience in a Host/Reception role.
2. A basic understanding of wine.
3. The ability to multi-task effectively in a fast-paced environment while consistently maintaining high standards.