Concierge

FirstService Residential Canada; Calgary; On-site; CAD 40,000 - 50,000; Full time

Job summary

A property management company in Calgary seeks a Concierge to enhance resident experiences by providing exceptional customer service. Responsibilities include managing access to the building, assisting residents with inquiries, and coordinating community events. Ideal candidates will have a high school diploma, 2+ years in hospitality, and proficiency in English. Competitive salaries and benefits are offered.

Benefits

Competitive salaries

Top-tier medical and dental coverage

Career training and professional development

Qualifications

• 2+ years’ experience in hospitality or relevant field.
• Training in customer service programs is an asset.
• Proficiency in English; multilingual is an asset.

Responsibilities

• Greet every resident with a smile and kind word.
• Manage and screen messages to building email and desk phone.
• Assist with community events as required.

Skills

Excellent customer service

Communication skills

Interpersonal skills

Multitasking skills

Education

High school diploma or equivalency

Tools

Basic computer skills

Job description

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Description

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical and dental coverage, career training, and support for continued professional development. Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Responsibilities

The Concierge will be responsible for identifying and clarifying residents’ needs and desires to provide excellent customer service. Reporting to the Community Manager, the Concierge is the “face” of the building and greets every resident with a smile and a kind word; ensuring through strong open communication and organization that they deliver exceptional service to residents.

Essential Duties and Responsibilities

• Maintain a presence in the lobby to help control access to the building through direct supervision and monitoring CCTV screens, and assist Residents and their guests in a positive, friendly manner;
• Manage and screen messages to building email and desk phone;
• Receive and arrange pickup of delivered parcels;
• Assist with community events as required;
• Help residents establish accounts and schedule access for authorized vendors to provide services within units;
• Provide services requested by making arrangements and bookings for building amenities, elevators, and parking permits;
• Obtain and evaluate resident opinions and criticisms to improve services;
• Maintain guest privacy by keeping information confidential;
• Assist Community Manager in maintaining an up-to-date database of parking stalls, lockers, and resident lists;
• Maintain the building FOB register and adjust FOB access upon instructions from the Community Manager;
• Stay current with building bylaws and rules, assist with enforcement, and record infractions;
• Ensure trades sign into the log book and comply with building rules and regulations;
• Assist with site inspections and report hazards or issues;
• Communicate operational and security updates with the Community Manager;
• Assist in emergency situations following outlined procedures;
• Refer security issues to the Community Manager or security;
• Attend weekly staff meetings to stay informed of on-site initiatives and programs.

Additional Duties and Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards;
• Conduct business with high standards of personal, professional, and ethical conduct;
• Perform or assist with operations to maintain workflow and meet schedules, notifying supervision of issues;
• Participate in meetings and work groups to communicate issues, obtain approvals, and stay updated on policies and regulations;
• Follow safety precautions and all policies and SOPs;
• Perform any other duties and projects as assigned.

Education and Experience

• High school diploma or equivalency preferred;
• Intermediate computer skills;
• 2+ years’ experience in hospitality or relevant field;
• Training in customer service programs is an asset;
• Proficiency in English; multilingual is an asset.

Knowledge, Skills and Proficiencies

• Excellent customer service, communication, and interpersonal skills;
• Basic knowledge of local businesses, entertainment venues, and travel options;
• Ability to respond promptly to inquiries and concerns;
• Ability to work independently and respond quickly in emergencies;
• Strong initiative, enthusiasm, organization, and multitasking skills;
• Polite, confident, patient, and results-oriented;
• Excellent time management and availability for weekends and holidays.

Physical Requirements / Working Environment

• Communication via phone and face-to-face;
• Walking, standing, crouching;
• Use of a computer.

Reasonable accommodations may be made for individuals with disabilities. Hours may include evenings, holidays, and weekends; schedule is subject to change.