Concierge

Sienna Senior Living; British Columbia; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking organization as a Concierge, where your role will significantly impact the lives of residents and foster human connection. This casual, on-call position requires a commitment to outstanding customer service and excellent communication skills. You will greet visitors, assist with inquiries, and provide clerical support, all while ensuring a warm and welcoming environment. If you have a positive attitude and the ability to multitask, this is a fantastic opportunity to enhance the lives of those you serve while being part of a dedicated team. Act now and make a difference in your community!

Qualifications

• Completion of grade 12 education is required.
• Excellent communication skills and customer service experience are essential.

Responsibilities

• Respond to resident and visitor inquiries with a diplomatic approach.
• Promote excellent customer service in all interactions.

Skills

Verbal Communication

Written Communication

Customer Service

Problem Solving

Organizational Skills

Multitasking

Education

Completion of Grade 12

Tools

MS Office

Excel

Word

PowerPoint

Job description

If you’re passionate about being a part of a team that is committed to the Team Member Experience and driven by innovation and growth, then join us!

The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

This is a Casual (On-Call) position.

We are looking for someone who is available to pick up shifts 7am-3pm OR 3pm-11pm, for any day of the week.

Wage Leveling rate of pay $26.38 per hour until such time that wage leveling ends, then the pay rate will reflect the collective agreement pay rates.

As a Concierge, your typical day will impact in the following ways:

• Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
• Promoting excellent customer service in all personal interactions with visitors, families, residents, and team members.
• Greeting all visitors to the building and ensuring that their needs are addressed in a pleasant and unhurried fashion and conducting mini tours in accordance with policies and procedures.
• Providing clerical and computer support to all managers as requested.
• Completing required records to support cash transactions related to the sale of guest and team member meal vouchers/tickets.
• Performing other duties as assigned.

Must haves:

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multitask.
• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and PowerPoint.
• All applicants must successfully pass the prescribed Vulnerable Sector Check.

Bonus Points for having:

• Additional applied courses, i.e., office administration preferred.

Act upon your desire to help others and join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.