Concierge

Aspira Kawartha Lakes Retirement Living; Bobcaygeon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A senior living community in Ontario is seeking a Concierge to enhance the experience of residents and visitors. Key responsibilities include responding to inquiries, promoting excellent customer service, and ensuring a welcoming environment. Ideal candidates will have grade 12 education, strong communication skills, and proficiency in MS Office. This role is vital in fostering a warm community atmosphere.

Qualifications

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multi-task.
• Demonstrate computer proficiency with MS Office, specifically Excel, Word, and PowerPoint.
• Must meet provincial police check and tuberculosis screening requirements.

Responsibilities

• Respond to resident and visitor enquiries as a first priority.
• Promote excellent customer service in all interactions.
• Greet visitors and address their needs pleasantly.
• Provide clerical and computer support as requested.
• Complete required records for cash transactions.
• Perform other duties as assigned.

Skills

Excellent verbal and written communication skills

Positive attitude

Customer service skills

Organizational skills

Computer proficiency (MS Office)

Education

Completion of grade 12 education

Job description

Overview

If you’re passionate about being a part of a team that is committed to the Team Member Experience and driven by innovation and growth, then join us!

The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

As a Concierge your typical day will impact in the following ways :

• Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
• Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.
• Greeting all visitors to the building and ensuring that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
• Providing clerical and computer support to all managers as requested.
• Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
• Performing other duties as assigned.

Must haves

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multi task.
• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.
• As part of legislative requirements, all successful candidates must meet the provincial police check and tuberculosis screening requirements as applicable.
• All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.

Bonus Points for having

• Additional applied courses i.e. office administration preferred.

Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.