Concierge

Sienna Senior Living; Belleville; On-site; CAD 32,000 - 42,000; Full time

Job summary

A senior living community in Belleville, Ontario, is seeking a Concierge to serve as the first point of contact for residents and visitors. The role requires excellent communication skills and a positive attitude, with responsibilities including responding to inquiries and providing clerical support. Preferred candidates will have customer service experience and proficiency in MS Office. This is a full-time position with shifts primarily from 8am to 4pm or 4pm to 8pm, including weekends.

Qualifications

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude with customer service experience.
• Proven organizational skills with multi-tasking ability.
• Computer proficiency in MS Office is required.

Responsibilities

• Respond to resident and visitor inquiries diplomatically.
• Promote excellent customer service in interactions.
• Greet visitors and conduct mini tours.
• Provide clerical support to managers.
• Complete records for cash transactions.
• Perform other duties as assigned.

Skills

Excellent verbal and written communication skills

Positive attitude

Proven customer service skills

Proven organizational skills

Ability to multi-task

Computer proficiency with MS Office

Education

Completion of grade 12 education

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Overview

The Concierge is a critical role within our communities as it impacts the lives of residents and ignites.

Preferred casual, shifts 8am-4pm or 4pm-8pm; weekend availability is preferred.

Responsibilities

• Respond to all resident and visitor inquiries as the first point of contact, in a diplomatic manner, using problem solving and complaint resolution skills, and ensure all complaints are forwarded to the General Manager in writing.
• Promote excellent customer service in all personal interactions with visitors, families, residents and team members.
• Greet all visitors to the building, address their needs in a pleasant and unhurried fashion, and conduct mini tours in accordance with policies and procedures.
• Provide clerical and computer support to all managers as requested.
• Complete required records to support cash transactions related to the sale of guest and team member meal vouchers/tickets.
• Perform other duties as assigned.

Must Haves

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multi-task.
• Demonstrated computer proficiency with MS Office, specifically Excel, Word, and PowerPoint.
• All applicants must successfully pass the prescribed Vulnerable Sector Check. Applicable to Ontario applicants.
• As part of legislative requirements, all successful candidates must meet the provincial police check and tuberculosis screening requirements as applicable.

Bonus Points For Having

• Additional applied courses i.e. office administration preferred.

Act upon your desire to help others and join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.