Computer Technician - Level 1

Location: Laval
Salary: Between $50,000 and $60,000 per year, to be discussed according to experience
Job category: Information technology
Type of job: Permanent
Schedule: Day shift, Monday to Friday

Tasks

• Respond to level 1 technical incidents via phone/email.
• Analyze the source of problems and handle escalation services for all workstations, printers and network connectivity.
• Perform configuration and deployment of images on desktops and laptops.
• Diagnose, categorize and identify emergencies.
• Proactively interact with the customer to ensure excellent customer service.
• Perform any other related tasks.
• If you are ready to take on new challenges, we would like to meet you!

Advantages

• Competitive salary.
• Social benefits.
• Training, coaching and mentoring.
• Stimulating work environment.
• Career development with opportunity for advancement within the company.
• Possibility of working remotely after the probation period.
• In-office activities (theme per month, activities per week).
• Out of office activities (Christmas party, BBQ, family day (inflatable games), happy hour).
• Opportunity for advancement.
• Positive feedback, follow up on good work.

Job requirements

• Degree or certification in computer science or IT.
• Experience in a similar position.
• Experience in network connectivity.
• Knowledge of Microsoft Windows 7/8/10 environment and Active Directory.
• Knowledge to support Macs (iOS).
• Intermediate-advanced proficiency in English to effectively communicate with English-speaking clients in Canada, and the internal environment is primarily English-speaking 80% of the time.

Desired profile

• Strong interest in the IT field.
• Good analytical skills.
• Good problem solving skills.