computer technician

DCS TECHNOLOGIES INC.; Surrey; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to enhance their team. In this role, you will provide essential support to users, ensuring smooth operation of computer systems and networks. Your expertise will help in troubleshooting and resolving issues, while also supervising fellow technicians. This position offers a chance to make a significant impact in a collaborative environment, where your contributions will be valued and recognized. If you are passionate about technology and helping others, this opportunity is perfect for you.

Qualifications

• 1-2 years of experience in technical support roles.
• Diploma in a related field is required.

Responsibilities

• Provide technical support and customer service to users.
• Set up and install equipment for employee use.
• Supervise other technical support workers.

Skills

Technical Support

Customer Service

Network Administration

Problem Solving

Education

College or CEGEP diploma

Job description

Overview

Languages

• English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computers
• Consult user guides, technical manuals, and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Supervise other technical support workers in this group
• Provide business systems, network, and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as members of these groups:

Support for newcomers and refugees

• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
• Does not require Canadian work experience

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Supports for visible minorities

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities