computer technician

Leger; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in technical support located in Ottawa is seeking a skilled technician to provide on-site user support. Responsibilities include managing computer networks, responding to user inquiries, and training users. The role requires a college certificate and proficiency in French. The company offers a comprehensive benefits package including health care and a pension plan.

Benefits

Dental plan

Health care plan

Life insurance

Free parking available

Qualifications

• 7 months to less than 1 year of experience.
• Fluent in French.
• Ability to consult user guides and technical manuals.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems.
• Respond to user difficulties with computers.
• Provide training to users in response to identified issues.
• Organize and maintain a problems and solutions log.
• Supervise other technical support workers.

Skills

Technical support

Problem-solving

Communication

User training

Education

College certificate or diploma

Job description

Overview

Languages

French

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  
  

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• School or educational institution/establishment
  
  

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
  
  

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits
  
  

Financial benefits

• As per collective agreement
• Life insurance
• Pension plan
  
  

Long term benefits

• Long-term care insurance
• Maternity and parental benefits
  
  

Other Benefits

• Free parking available
• Wellness program