computer technician

Government of Canada; Newmarket; On-site; CAD 60,000 - 80,000; Full time

Job summary

A governmental organization in Ontario is seeking a candidate for an IT support role that involves assisting users with computer issues, maintaining networks, and reporting system performances. Candidates should hold relevant IT certifications. This position offers health benefits and emphasizes support for First Nations students.

Benefits

Health benefits

Free parking available

Learning/training paid by employer

Qualifications

• CompTIA Security+ Certification required.
• ITIL and Network+ Certifications are a plus.
• First Nations students are encouraged to apply.

Responsibilities

• Provide access to computer networks.
• Report on performance of computer systems.
• Respond to user difficulties with computers.
• Consult technical manuals to implement solutions.
• Collect and maintain a problems and solutions log.

Skills

Networking security

MS Office

SharePoint

Jira

Desktop applications

Communication software

Education

College diploma in IT or equivalent experience

Job description

Overview

Languages: English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience
• Information technology
• Computer science
• Computer and information systems security/information assurance
• Computer technology/computer systems technology
• Cyber/computer forensics and counterterrorism

Experience

1 to less than 7 months

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• General office
• Private company, corporation or industry
• Private sector

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Supervision

• No supervision responsibility

Credentials

• CompTIA Security+ Certification
• Information technology infrastructure library (ITIL) Certification
• Network+ Certification

Experience and specialization

• Target audience: First Nations students

Computer and technology knowledge

• Jira
• Device drivers
• Networking security
• Internet
• Desktop applications
• Communication software
• MS Office
• SharePoint

Additional information

• Enhanced reliability security clearance

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Sitting

Personal suitability

• Accurate
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

• Health benefits

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage

Other benefits

• Free parking available
• Learning/training paid by employer