Computer Technician

Haisla Nation; Kitamaat; On-site; Full time

Job summary

The Haisla Nation seeks a Computer Technician to provide technical support and maintain IT systems. This role involves troubleshooting, network administration, and systems maintenance to ensure efficient operation of computer systems. Ideal candidates will have a Bachelor's degree in IT and relevant experience, particularly in Indigenous organizations.

Qualifications

• 3 to 5 years of recent related experience.
• Experience working for a band government or Indigenous organization.
• In-depth knowledge of IT security best practices.

Responsibilities

• Provide technical support to users experiencing issues.
• Maintain computer hardware and software systems.
• Set up and maintain computer networks.

Skills

Analytical skills

Problem-solving

Interpersonal skills

Communication skills

Organizational skills

Education

Bachelor’s degree in Information Technology

CompTIA A+ certification

Job description

Reports to: Senior Systems Administrator

Job Overview

Reporting to the Senior Systems Administrator, the Computer Technician is responsible for providing technical support, maintenance of IT equipment, and troubleshooting services for the Haisla Nation Council’s computer systems and networks. The Computer Technician ensures that computer systems and related hardware, software and networks operate efficiently and effectively.

Organizational Status

The Haisla Nation is the band government of the Haisla people. Our mission is to build a powerful, prosperous and proud community, healthy in mind, body and spirit. We believe in building a strong and thriving community, with healthy and happy members and a sustained and prosperous environment. We are about 2023+ people, with approximately 700 living in Kitamaat Village. We have lived off the land and waters of our traditional territory for thousands of years, and it remains the focus of all we do.

Duties & Responsibilities

Technical Support:

• Communicate electronically (and in-person) with Haisla Nation users experiencing technical difficulties by troubleshooting and documenting problems.
• Provide technical support to Haisla Nation employees regarding computer hardware, software, and network-related issues.
• Maintain record of work performed in ticketing system and escalate issues as needed to other IT Team members or external vendors.
• Install, configure, and maintain computer hardware and software systems, including operating systems and application software.
• Reproduce, diagnose, and resolve hardware and software problems reported by end-users, including troubleshooting issues with printers, scanners, and other peripheral devices.
• Document user needs and create purchase orders for technical components.
• Assist in the procurement and inventory management of computer hardware and software.

Network Administration:

• Set up and maintain computer networks within the Haisla Nation Council, including connecting devices to the Internet and ensuring proper network connectivity.
• Proactively identify and troubleshoot network issues such as slow or unstable connections to optimize network connectivity and performance.
• Follow and contribute to the development of policies and standards around user access, security and acceptable use of the HNC network.

Systems Administration:

• Perform routine maintenance and updates, including operating system and software installations, patches, and security updates.
• Provide support for issues related to mobile device operating systems, software applications, and security configurations.
• Set up and maintain Internet and Intranet web sites and web server hardware and software.
• Provide user support for electronic (e-mail) systems and web content management systems.

Other related duties as requested by the Director, Information Technology.

Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Industry certification such as CompTIA A+ or equivalent experience.
• 3 to 5 years of recent related experience.
• Experience working for a band government or Indigenous organization.
• Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
• In-depth knowledge of IT security best practices and data protection principles.
• Strong organizational and time management skills with an attention to detail.
• Strong interpersonal, communication, and presentation skills with the ability to professionally connect with and influence a diverse group of individuals.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to meet intensive and changing deadlines.
• Ability to work evenings, weekends, and holidays as required.
• Valid BC driver’s license and own vehicle is an asset.
• Satisfactory completion ofcriminalrecordscheck (with vulnerable sector screening if relevant).

Salary Range: $34.90 - $43.12

Closing Date: Will remain open until position is fulfilled

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

ABOUT HAISLA NATION

The Haisla Nation is the band government of the Haisla people. Our mission is to build a powerful, prosperous and proud community, healthy in mind, body and spirit.

We believe in building a strong and thriving community, with healthy and happy members and a sustained and prosperous environment.

We are about 1800 people, with the majority living in Kitamaat Village. We have lived off the land and waters of our traditional territory for thousands of years, and it remains the focus of all we do.

We believe that careful and appropriate economic development will bring our people necessary self-sufficiency. Sustainable and realistic economic opportunities are increasingly available, and promise benefits for our people – and for every British Columbian.

We know that in order to attain strength and independence our Nation must work together – with government, business, the community, and internally – with a spirit of respect and partnership.