Computer Support Technician - Technical Services

Capital Regional District; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Computer Support Technician, der für die Installation und Konfiguration von PCs in einem lokalen Netzwerk verantwortlich ist. In dieser Rolle unterstützen Sie die CRD-Kunden durch die Optimierung der Microsoft Windows-Betriebssysteme und die Integration von Anwendungen. Ihre Fähigkeiten in der Problemlösung und im Kundenservice werden entscheidend sein, um technische Probleme schnell zu beheben und einen reibungslosen Betrieb zu gewährleisten. Wenn Sie eine Leidenschaft für Technologie haben und gerne in einem dynamischen Umfeld arbeiten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 3 Jahre Erfahrung in der technischen Unterstützung von PCs.
• Erfahrung in der Arbeit mit Windows-Betriebssystemen und Netzwerken.

Responsibilities

• Installation und Konfiguration von PCs in einem lokalen Netzwerk.
• Diagnose und Behebung von Softwarefehlern zur Minimierung von Ausfallzeiten.

Skills

Kommunikationsfähigkeiten

Microsoft Windows XP

Microsoft Windows 7

Microsoft Windows 10

TCP/IP

Remote Desktop Administration

Deployment Management Software

Kundendienstfähigkeiten

Education

Abschluss in einem verwandten Bereich

Mindestens 3 Jahre relevante Erfahrung

Tools

Deployment Management Software

Microsoft Office

Job description

Computer Support Technician- Technical Services

Req ID:1400
Division:Technology and Digital Transformation
Regular/ Auxiliary:Auxiliary; 12 month term
Rate of Pay:$37.90 - $42.97 per hourplus 14% in lieu of benefits
Hours of Work:70 hours bi-weekly

Summary
This position provides personal computer support to CRD clients through the installation and configuration of personal computers in a Local Area Network environment. The position installs and supports various desktop applications ensuring optimal operation of the Microsoft Windows operating systems as well as application integration between various Microsoft Office components and other third party software products.

Key Duties & Responsibilities

• Installs and configures personal computers in a Local Area Network environment.
• Ensures that installation of desktop software conforms to IT corporate standards.
• Resolves computer failures for both employee desktops and publicly accessible CRD services, assessing the situation and taking quick action to minimize the impact of the problem.
• Performs various personal computer repairs as required.
• Performs desktop operating system upgrades as well as installation of OS for new systems.
• Diagnoses and resolves desktop application software errors, while minimizing down time for user community.
• Installs and configures shared network print devices.
• Trouble-shoots and resolves device conflicts within client operating systems.
• Installs and configures third party add in cards (Video cards, NICs, etc).
• Assists with the maintenance and accuracy of asset inventory information for hardware and software.
• Deploys PCs using remote installation packages and remote desktop administration.
• Liaises with vendors regarding support
• Conducts software testing prior to deployment
• Follows all policies, procedures and standards of the CRD
• Performs other related duties as required.

Additional Information

• None

Key Skills & Abilities

• Excellent communication (verbal and written), interpersonal and customer service skills.
• Strong ability to explain technical information and processes to help end users complete tasks using the tools and software available.
• Considerable experience working in a Microsoft network environment including a solid working knowledge of Windows XP, Windows 7 and Windows 10, as well as a working knowledge of current Windows Server Operating Systems.
• Considerable experience editing and supporting Windows registry settings.
• Considerable experience working with deployment management software, system images and remote control of desktops.
• Basic understanding of TCP/IP and other common communication protocols.
• Basic understanding of the mechanical workings printers, plotters and MFPs.
• Basic understanding of Ethernet network cabling.

Qualifications

• Valid BC Driver's Licence
• Primarily office
• Degree in a related discipline
• A minimum of 3 years' directly related experience
• An equivalent combination of education and experience
• Physical Effort - Nature of work requires moderate level physical effort and/or dexterity. (Often)
• Mental Effort - Nature of work may include short periods of intense concentration or concentrating on meeting moderately demanding work schedules and/or interruptions, deadlines, multiple tasks. (Frequent)
• Visual and Auditory Effort - Nature of work may include visual and/or auditory concentration or focusing on small areas for short periods. (Frequent)

Certifications

• Valid BC Driver's Licence
• Primarily office
• Degree in a related discipline
• A minimum of 3 years' directly related experience
• An equivalent combination of education and experience
• Physical Effort - Nature of work requires moderate level physical effort and/or dexterity. (Often)
• Mental Effort - Nature of work may include short periods of intense concentration or concentrating on meeting moderately demanding work schedules and/or interruptions, deadlines, multiple tasks. (Frequent)
• Visual and Auditory Effort - Nature of work may include visual and/or auditory concentration or focusing on small areas for short periods. (Frequent)

APPLICATIONS
To apply for this exciting opportunity, please visit our careers siteComputer Support Technician - Technical Services Job Details | Capital Regional Districtand click 'Apply now' on the 'Computer Support Technician - Technical Services' Requisition 1400 to submit your resume and covering letter online.

We welcome all qualified applicants to apply and may consider a combination of experience, education and/or training where possible.

The Capital Regional District wishes to thank you for your interest and advises that only those candidates under active consideration will be contacted.