Computer Support Specialist

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Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.

* The Employment Equity Act, which is under review, uses the terminology Aboriginal peoples and visible minorities.

Candidates are asked to self-declare when applying to this hiring process.

Organizational Unit: Client Service Centre

Classification: CS-2

Tenure: Continuing

Work Arrangements: Due to the nature of the work and operational requirements, this position will require full-time physical presence at the NRC work location identified.

Discover the possible

Anything is possible at the National Research Council (NRC). As Canada’s leading research and technology organization, our world-renowned research pushes the boundaries of science and engineering to make the impossible, possible. Every day we explore new ideas through innovative research and help companies discover possibilities that impact Canada’s future and the world.

At the NRC, you’ll also discover new possibilities. Our supportive workplace fosters a culture of creativity, welcoming fresh perspectives and innovation at all levels. We value teamwork. You’ll collaborate across multiple fields and with the brightest minds to find creative solutions. Most importantly, you’ll discover what’s possible within you as you grow, make valuable contributions and progress in your professional journey. From ground-breaking discoveries to a life-changing career, discover your possible at the NRC.

The Role

We are looking for a Computer Support Specialist to support our Client Service Centre. The Computer Support Specialist would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.

As a Computer Support Specialist, you will work as a Field Support Team member within the NRC-Client Service Centre (NRC-CSC), providing clients with IT support services for distributed computers, mobile, and audio-visual equipment in Research Centres/Branches/IRAP of NRC. Some Research Centres may require support for servers and networking appliances. You will source, implement, and troubleshoot the hardware and software services provided to the clients.

In addition, you will assist IT team members in improving general operating efficiency; create, edit and maintain documentation; maintain software; provide IT support to computer users; and utilize desktop and management tools. There are skills that are more specific to research environments and others to corporate environments.

Screening Criteria

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:

Education

College diploma in Computer Science or related field.

Bachelor degree in Computer Science from a recognized University considered an asset.

Consideration may be given to candidates with significant experience and a High School diploma.

• Experience providing desktop and technical support to users both locally and remotely (including problem analysis and resolution) in a Windows based environment including support of MS Office products, TCP/IP etc.
• Experience using a Service management application to manage events, incidents and service requests, asset management and finally to document knowledge.
• Significant experience in supporting Microsoft desktop operating systems in Windows 10 and 11, including imaging software.
• Significant experience installing, configuring and maintaining the desktop hardware, software and peripherals.
• Experience installing and supporting Linux & Mac OS, would be an asset but not required.
• Experience supporting Servers/VM, would be an asset but not required.
• Experience supporting Networking equipment, would be an asset but not required.

*Significant is defined as at least 3 years of experience.

Condition of Employment

Reliability Status
For a Reliability Status, verification of background information over a period of 5 years is required.

Candidates will be assessed on the basis of the following criteria:

• Ability to communicate both orally and in writing based on the language requirements of the position.
• Ability to use reasoning and problem-solving skills for troubleshooting of IT devices.
• Knowledge of service management platforms, such as Axios Assyst, Infoman, Altiris, Footprints, etc.
• Knowledge of ITIL core processes such as Incident management, Service Request fulfilment, Knowledge management and asset management.
• Ability to multi-task and prioritize.
• Solid knowledge of Microsoft desktop operating systems (Windows 10 and 11).
• Solid knowledge of how to use and install MS Office products.
• Ability to research, analyze and communicate sound advice and expertise pertaining to complex IT issues to clients of varying technical knowledge.
• Basic knowledge of MAC OS and Linux (applicable to some environments).
• Basic knowledge of TCP/IP suite of protocols.
• Technology support - Conceptual and analytical ability (Level 2)
• Technology support - Results orientation (Level 2)
• Technology support - Self-knowing and self-development (Level 2)

Competency Profile(s)

For this position, the NRC will evaluate candidates using the following competency profile: Technology Support

In addition, the incumbent will receive the Bilingualism Bonus of $800 per year.

NRC employees enjoy a wide range of competitive benefits including a robust pension plan, comprehensive health and dental coverage, disability and life insurance, office closure at the end of December, and additional supports to enhance your well-being throughout your career and beyond.

Notes

• Relocation assistance will be determined in accordance with the NRC's directives.
• This position is being advertised internally and externally simultaneously, however first consideration will be given to internal NRC applicants.
• A pre-qualified list may be established for similar positions for a one year period.
• Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
• The incumbent must adhere to safe workplace practices at all times.
• We thank all those who apply, however only those selected for further consideration will be contacted.

Please direct your questions, with the requisition number (23781) to:

Closing Date: 08 May 2025 - 23:59 Eastern Time

*If you are currently a term or continuing employee at NRC, please apply through the SuccessFactors Careers module from your NRC computer.