COMPUTER OPERATOR (PART-TIME)

Green Shield Canada (GSC); Windsor; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a role that emphasizes computer operations and customer support. This position offers the chance to engage in meaningful work that contributes to the well-being of all Canadians. You'll be responsible for executing commands, monitoring systems, and providing essential help desk support, all while working in a culture that values inclusivity and personal growth. If you're looking for an opportunity to make a difference and grow in a supportive environment, this role is perfect for you.

Qualifications

• At least 2 years of computer operations experience.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Execute computer-based commands and batch processes as scheduled.
• Participate in Level 1 Help Desk support for staff and customers.
• Monitor processes and initiate actions when incidents occur.

Skills

Customer Service

Problem Solving

Communication Skills

Time Management

Education

Post-secondary degree or diploma in Information Technology

Job description

WHO WE ARE
When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place.
We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

• Execute a number of computer-based commands, batch processes and programs according to a pre-defined schedule or as directed. These activities include such things as running data backups and launching business applications.
• Operate peripheral devices such as printers and storage devices as required.
• Monitor the status of processes, programs, peripheral devices and other infrastructure components. Initiate appropriate action when incidents occur. Actively collaborate to reach the resolution of incidents.
• Participate in Level 1 Help Desk support activities for internal Green Shield staff and external customers. Escalate incidents to other support staff as required.
• Participate in the updating of various documentation related to computer operations.
• Control access to the control room, raised floor and other resources as required.
• Lift and transport some heavy objects such as boxes of paper and supplies.
• Perform other tasks as assigned.

WHO WE'RE LOOKING FOR

• Post-secondary degree or diploma in Information Technology or equivalent
• At least 2 years of computer operations experience.
• Customer service oriented
• Ability to work independently, manage multiple tasks and meet delivery commitments while maintaining accuracy.
• Proven problem solving skills
• Excellent verbal and written communication skills.

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.

Here’s to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).