Computer Field Service Technician

Job Description

Computer Hardware Technician

AM/PM Service is a leader of Point-of-Sale Technology and Services operating for over 35 years. Proudly supporting local businesses in all communities, AM/PM is one of North America’s largest POS Dealer employing over 225 customer service-driven team members coast to coast. Partnered with some of the industry’s most trusted & recognizable brands, AM/PM is seeking amazing individuals to join our team today! To learn more about AM/PM visit: http://www.ampmservice.com/

Position Summary

The Computer Hardware Technician will work with our industry’s most reputable brands. This role will expose you to a wide range of POS products, ATMs, and merchant devices, offering an incredible learning opportunity while working with customers from many different retail sectors. The successful candidate should be a service-centric, self-motivated, and technically savvy individual. The candidate must have a valid driver's license & own a reliable vehicle. This position requires regular on-call shift work as well as after-hours & weekend availability.

Main Responsibilities

• Provide outstanding customer service
• Provide swift break/fix resolutions on a variety of POS equipment, peripherals, PCs, networking devices, and Automatic Teller Machines (ATMs)
• Execute install, moves, adds, changes (IMAC) projects
• Follow and maintain AM/PM’s work order processes
• Maintain accurate service stock levels
• Adhere to all Service Level Agreements
• Execute tactful & professional communication

Qualifications

• A+ Certification is an asset
• ATM, Self-Checkout & POS experience is an asset
• Possess incredible customer service & communication skills
• Amazing problem solver
• Technically & mechanically savvy
• Incredibly resourceful
• Meticulous record keeper
• Valid driver’s license and a reliable vehicle
• On-site service is required
• Citizen/permanent resident status

The successful candidate will be required to complete a background check prior to commencing work.

Company Description

AM/PM Service, established in 1987, is a leading Point of Sale (POS) and Service company with a significant presence in both Canada and the USA. Known for its customer-centric approach, the company tailors comprehensive solutions to meet the unique needs of each client, providing end-to-end services covering POS hardware, software, installation, maintenance, and support. AM/PM Service has forged strong partnerships with trusted industry brands, ensuring clients have access to high-quality and reliable POS products. With over three decades of expertise, the company stays at the forefront of technological advancements, delivering state-of-the-art solutions to diverse industries. Its proven track record, geographic reach, and commitment to innovation make AM/PM Service a reliable choice for businesses seeking effective and tailored POS solutions.

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Information Technology

Industries: IT Services and IT Consulting