Compliance Governance & Operations Officer II

TD; Burlington; On-site; CAD 53,000 - 74,000; Full time

Job summary

TD in Burlington, Ontario, is seeking an Compliance Governance & Operations Officer to support and improve AML, compliance, and governance activities. The role includes research, analysis, reporting, and operational support within a defined framework.

Responsibilities include AML reviews, data gathering, documentation, and escalation of risk issues, with collaboration across Compliance, Legal, and business partners. This position requires attention to detail and sound judgment.

Qualifications

• Knowledge of AML/KYC, governance, regulatory, risk and control environments.
• Ability to research, interpret and summarize requirements and business impacts.
• Strong analytical, organizational and problem-solving skills.

Responsibilities

• Conduct AML reviews of customers under TD requirements.
• Gather and analyze customer data to identify gaps or unusual details.
• Prepare management reports, summaries and briefings for governance groups.
• Maintain accurate trackers for issues, findings and remediation actions.
• Provide guidance on established compliance processes and training support.

Skills

AML/KYC

Governance

Regulatory compliance

Analytical skills

Documentation

Education

Undergraduate degree

Tools

Microsoft Office

Job description

Work Location: Burlington, Ontario, Canada

Hours: 35

Line of Business: Compliance

Pay Details: $52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Position Summary

The Compliance Governance & Operations Officer supports and improves TDEF compliance and governance activities. The role provides research, analysis, reporting, and operational support; conducts AML reviews; applies policies and regulatory requirements; and identifies, documents, escalates, and remediates compliance risks and control issues.

The Officer works within established frameworks, exercises sound judgement, provides clear recommendations to management, and collaborates with Compliance, Legal, Operational Risk, and business partners.

Role objective: Deliver timely, accurate, risk-informed compliance support that strengthens governance, protects the organization, and enables sound decisions.

Key Accountabilities

AML, Compliance & Governance

• Conduct AML reviews of prospective and existing customers under TDEF and TD requirements.
• Gather, validate, and analyze customer, ownership, control, and due diligence information; identify gaps, inconsistencies, or unusual details.
• Apply internal policies, procedures, controls, and regulatory requirements.
• Monitor compliance risks and promptly elevate non-standard, sensitive, high-risk, or unusual matters.
• Track compliance changes and assess potential business and operational impacts.
• Support and improve compliance programs and governance processes.

Reporting & Stakeholder Support

• Prepare summaries, presentations, briefing notes, communications, and management reports.
• Coordinate requests and follow-ups with Compliance, Legal, Operational Risk, Sales, Credit, Operations, and other partners.
• Support documentation and reporting for governance groups, audits, compliance reviews, and regulatory requests.
• Maintain accurate trackers and status reports for issues, findings, action plans, commitments, and remediation.
• Communicate status, risks, dependencies, and decisions promptly.

Risk Management, Controls & Quality

• Complete quality control reviews and document evidence-based findings.
• Identify control gaps, process weaknesses, and recurring themes; recommend practical improvements.
• Support issue identification, root cause analysis, tracking, and remediation.
• Maintain complete, accurate, review-ready records to support audit and compliance outcomes.
• Handle confidential information with discretion and in accordance with requirements.

Training, Guidance & Knowledge Sharing

• Provide first level guidance on established compliance processes, escalating interpretation questions as needed.
• Support compliance training, communications, job aids, and knowledge transfer.
• Respond to routine compliance and governance inquiries.
• Maintain current knowledge and share relevant updates and lessons learned.

Operational & Project Support

• Help develop and improve procedures, playbooks, manuals, checklists, and governance frameworks.
• Participate in compliance, governance, technology, and process improvement initiatives.
• Research and analyze gaps, then propose integrated solutions.
• Manage assigned deliverables accurately across multiple priorities and deadlines.

Candidate Profile

Knowledge & Skills

• Working knowledge of compliance, AML/KYC, governance, legal, regulatory, risk, and control environments.
• Understanding of enterprise policies, systems, reporting requirements, and governance frameworks.
• Ability to research, interpret, and summarize requirements and business impacts.
• Strong analytical, organizational, problem solving, and attention to detail skills.
• Sound judgement and ability to provide clear, practical recommendations.
• Effective written and verbal communication, including concise business documentation.
• Ability to build collaborative relationships and provide responsive support.
• Proficiency in Microsoft Office and ability to learn relevant systems.
• Ability to work independently and collaboratively while managing deadlines and confidential information.

Experience & Education

• Undergraduate degree preferred, or equivalent education and experience.
• Typically 1+ years of relevant experience in compliance, AML/KYC, governance, risk, audit, legal, financial services, or related operations.
• Relevant professional designation or certification is an asset.

Decision-Making & Autonomy

• Uses judgement to resolve routine to moderately complex issues and determine when to escape
• Provides well supported recommendations to management.
• Promptly escalates exceptions, ambiguity, sensitive matters, and higher risk issues.
• May guide colleagues and partners on established processes and policies.
• Stay adaptable and organized amid change and competing priorities.

Measures of Success

• Accurate, complete, timely AML and compliance reviews.
• Clear documentation of analysis, decisions, rationale, and escalations.
• Consistent adherence to policies, controls, service standards, and confidentiality requirements.
• Timely identification and escalation of risks, gaps, exceptions, and missing information.
• Practical contributions to remediation, audit readiness, stakeholder support, and process improvement.
• Effective collaboration, follow through, and knowledge sharing.
• Demonstrates integrity, accountability, accuracy, sound judgement, and a strong risk mindset.
• Supports a respectful, inclusive, collaborative, service oriented workplace.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only):

Sans Objet