Compliance Associate

Henry Schein Canada; Mississauga; On-site; CAD 50,000 - 60,000; Full time

Job summary

HANSAmed Ltd, importer and distributor of drugs and medical devices in Canada, seeks a regulatory/compliance specialist to manage KYC and due diligence for controlled substances. Responsibilities include reviewing SOM, verifying licenses, and documenting decisions for internal audits.

The role requires bilingual FRE/ENG communication and knowledge of Narcotic Control Regulations. The position involves on-site duties in Canada, with responsibilities spanning documentation, reporting to Health

Qualifications

• Bachelor’s degree in science or related field.
• 2+ years of experience with controlled substances.
• Bilingual French/English communication is required.
• Knowledge of Narcotic Control Regulations (C.R.C., c. 1041).
• Ability to document due diligence information accurately.

Responsibilities

• Ensure documentation for Know Your Customer (KYC) is received from customers.
• Conduct customer due diligence and assess controlled substance eligibility.
• Review Suspicious Order Monitoring (SOM) for release decisions.
• Verify customer documentation and conduct internet checks for compliance.
• Document details in the SOM system and prepare reconciliation notes.
• Support narcotics activity onsite including product receiving and monthly reporting.
• Assist with returns and Quality Product Complaints for controlled substances.
• Prepare, review and maintain logs related to KYC and due diligence.
• Submit monthly narcotics report to Health Canada and track incidents.

Skills

Bilingual English/French

Attention to detail

Strong writing & communication

Regulatory compliance

Due diligence documentation

Education

Bachelor’s degree in science or related field

Tools

SAP

MS Office

Adobe

Job description

HANSAmed Ltd is importer and distributor of Drugs including Narcotics, Prescription, ethical and OTC drugs, Medical Devices (MD), Cell-Tissue-Organs (CTO) and Natural Health Products (NHP) in Canada. Also, HANSAmed Ltd dba Citagenix is importer and distributor of Medical Devices (MD), and Human-Cell-Tissue products (HCTP) in USA. We are committed to providing exceptional service and brand awareness to thousands of hospitals, dental and oral surgery clinics that we serve in Canada, the United States and around the world. HANSAmed represents leading brands in their respective categories.

Key Responsibilities

70%

• Ensure that required documentation is received from customers regarding “Know Your Customer” process.
• Conduct customer due diligence and make recommendations on controlled substance purchase eligibility, ensure that pending orders are appropriately released, verify applicable licensing/ documentation for customers ordering prescription products.
• Review pending orders in the Suspicious Order Monitoring (SOM) system, and make informed procedural decisions to release orders based on size, frequency, and pattern of controlled substance orders to comply with internal procedures and Narcotic Control Regulations.
• Review customer information, including but not limited to, product history reports, internet searches, and controlled substance documentation to comply with the Narcotic Control Regulations.
• Obtain additional information from customers regarding their controlled‑substance orders, through phone calls as needed, and clearly document all pertinent details in the SOM system.
• Secure information, via controlled substance documents, justification letters, and product history reports, and perform internet searches to conduct customer due diligence.
• Document and summarize key facts and make recommendation on controlled substance purchase eligibility.
• Clearly document in the system all pertinent information, and articulate a low-and-high level response for internal audits and escalations.
• Maintain all documentation and necessary records for controlled substance customer order activity.
• Perform trend analysis of customer orders (on amount, frequency) to distinguish Suspicious Transactions, and report such transactions to Health Canada, when applicable.
• Effectively communicate due diligence information to management, customers, Sales and other internal departments.

20%

Obtain AQPIC authorization, support duties related to Narcotics activity onsite (e.g., Product receiving, inspection, distribution, monthly reporting, etc.)

Support full process for returns and Quality Product Complaints for controlled substances

Preparation, review and maintenance of any logs, spreadsheet, or records related to controlled substances “Know Your Customer” and “Due Diligence” processes

10%

Support submission of monthly narcotics report to Health Canada, with particular focus on accidental, loss, destruction or theft

Other responsibilities related to Quality or Regulatory activities

Requirements

Pre-Requisite for this position:

Bachelor’s degree in science or a related field (e.g., Biology, Chemistry, Biochemistry, Biotechnology, Kinesiology, Pharmacology, Pharmacy, Biomedical Sciences, etc.).

2+ years of experience working with controlled substances or related experience in an associate/ representative or above role.

Bilingual - FRE/ENG communication is a requirement

Knowledge of Narcotic Control Regulations (C.R.C., c. 1041)

Ability to accurately document customer due diligence information

Ability to work with complex customer service issues

Good time management skills and the ability to prioritize work and meet deadlines

Excellent writing and communication skills in English

Very good computer knowledge, MS office (Word, Excel), Adobe, Network environment

Strong Self-management skills and Organizational skills

Strong problem-solving and decision skills

SAP experience is an asset

Ability to multi-task

Ability to maintain confidential and highly sensitive information

Ability to work in a team environment

Good attention to detail and accuracy

Do not apply if you do not meet the Technical requirements outlined above.

Compensation

The posted range for this position is $50,000.00 – $60,000.00 which is the expected salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining pay within the posted range including education, prior experience, training, skills, certifications, location/labor market, internal equity, etc.