Compliance Analyst, Enterprise Compliance

Community Trust Company; Canada; Hybrid; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Health & wellbeing resources

Paid vacation & personal days

Hybrid work environment

Career growth opportunities

Job summary

Community Trust Company is seeking a Compliance Analyst, Enterprise Compliance to support investigations, regulatory reporting, and due diligence within a hybrid Canadian environment. The role emphasizes analytical rigor, strong ethics, and collaboration across teams to ensure consumer protection and regulatory alignment.

The candidate will assist with audits, responses to regulators, and maintaining robust records while applying AI tools to improve efficiency and accuracy.

Qualifications

• Holds a post-secondary degree or diploma in Business Administration, Commerce, Finance, Economics, Law, or a related field.
• Experience in the financial services industry and in a compliance, risk management, or audit role.

Responsibilities

• Investigate escalated client complaints in a fair, transparent, objective, and factual manner.
• Draft detailed written responses to clients meeting quality/format standards for client-facing correspondence.
• Ensure regulatory timelines for complaints handling are met.
• Gather documentation and prepare responses to regulator requests (Production Orders, etc.).
• Maintain complete audit trails and records for all matters handled.
• Support compliance audits, business unit audits, and control testing, including memorandums summarizing results.

Skills

Regulatory knowledge

Analytical skills

Communication skills

Bilingual EN/FR

Education

Post-secondary degree in Business/Finance/Law

Tools

SQL

PowerBI

Job description

Compliance Analyst, Enterprise Compliance

North American Centre, 5700 Yonge St, North York, ON M2N 5M9, Canada

70 York St, Toronto, ON M5J 1S9, Canada

Job Description

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Compliance Analyst, Enterprise Compliance. Could It Be You?

The Enterprise Compliance (EC) team ensures that Questrade and its affiliates operate within the rules and regulations prescribed by the Canadian Investment Regulatory Organization (CIRO), the Ontario Securities Commission (OSC), the Financial Consumer Agency of Canada (FCAC), and other provincial and territorial securities commissions, regulators, and legislators.

QuestEnterprise is seeking a motivated individual who is interested in pursuing a career in compliance, with proven analytical skills, a high degree of accountability and professionalism, strong organizational skills, solid oral and written communication skills, attention to detail, exceptional follow-through, and a strong sense of ethics.

The Compliance Analyst supports the Senior Manager, Enterprise Compliance, in the supervision of employee and firm conduct — including conducting audits and control testing, responding to production orders and document requests from external parties, and investigating escalated client complaints and reporting to regulators.

In this role, responsibilities include but are not limited to:

Investigations and client responses:

• Investigating escalated client complaints in a fair, transparent, objective, and factual manner.
• Drafting detailed written responses sent directly to clients, meeting the quality and formatting standards required for client-facing correspondence.
• Ensuring that regulatory timelines for complaints handling are consistently met.
• Identifying and escalating emerging issues, patterns, or trends to the appropriate parties.

Regulatory requests and reporting:

• Gathering documentation and preparing draft responses to requests for information from various regulators, including formal Production Orders from securities authorities and law enforcement.
• Completing detailed reporting and analysis for subsidiaries to report to their Boards of Directors on a quarterly basis.

Monitoring, due diligence, and administration:

• Monitoring and assessing compliance by Questrade, staff, and clients.
• Conducting due diligence on potential conflicts of interest.
• Reviewing employee disclosures related to outside activities, gifts & entertainment, and annual attestations.
• Acting as a source of knowledge on company and regulatory compliance requirements.
• Providing committee administration support.

Knowledge and recordkeeping:

• Maintaining working knowledge of internal policies and procedures, and of the external regulatory requirements applicable to QFG's various entities (Questrade Inc., QWM, Questbank, Flexiti, and Zolo).
• Maintaining complete records that provide a clear audit trail for every complaint and matter handled.
• Contributing to the development and deployment of training materials that foster a culture of consumer protection across the organization.

Auditing, testing, and team contributions:

• Supporting compliance audits, business unit audits, and control testing, including preparing memorandums that summarize the results of such reviews.
• Supporting the Manager and Director, Enterprise Compliance, with materials prepared for Senior Leadership and Compliance Committees.

Ways of working:

• Taking ownership of assigned tasks from intake through closure, and raising blockers or questions promptly.
• Adopting and applying new technologies, including AI tools, to make investigations and other tasks more efficient.
• Engaging openly with coaching and feedback, and applying it consistently in subsequent work.
• Cooperating effectively with team members and other departments during investigations.

So are YOU our next Compliance Analyst, Enterprise Compliance? You are if you…

• Hold a post-secondary degree or diploma in Business Administration, Commerce, Finance, Economics, Law, or a related field
• Have banking and investment products knowledge
• Are able to make decisions independently based on the available information
• Are able to break down complex or multi-dimensional problems, determine what information is relevant, and reason through to a defensible conclusion
• Have strong planning, organizational, and time-management skills, including the ability to identify the tasks and resources required to complete an investigation within its regulatory timeline
• Have strong written and oral communication skills, including the ability to communicate with clients, internal and external stakeholders clearly, concisely, and professionally
• Are willing and able to adopt new technologies, including AI tools, for day-to-day tasks
• Are receptive to coaching and feedback, with consistent follow-through
• Have experience in the financial services industry
• Have experience in a compliance, risk management, or audit role
• Have completed relevant courses such as the Canadian Securities Course (CSC), Conduct and Practices Handbook Course (CPH), Derivatives Fundamentals Course (DFC) / Derivatives Fundamentals & Options Licensing Course (DFOL) and Branch Managers Course (BMC)
• Have basic knowledge of FCAC legislation and codes of conduct
• Have completed the Mortgage or lending-related courses
• Have retail securities, trading and capital markets knowledge
• Have an understanding of the mortgage and lending industry, including cost of borrowing disclosure and other regulatory requirements
• Have strong technical skills, particularly with database applications, SQL or PowerBI, and complex formulas in spreadsheets (Excel or Google Sheets)
• Are Bilingual, with written and verbal fluency in English and French

Compensation Information:

Base salary range: $65,000 - $75,000

The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

#LI-NP1

#LI-Hybrid

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

North American Centre, 5700 Yonge St, North York, ON M2N 5M9, Canada,