Complex Training Supervisor (Maternity Leave 9 month contract)

Hilton; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading global hotel chain in Toronto is seeking a Complex Training Supervisor for a 9-month contract. This role involves supporting learning and development initiatives, driving cultural and organizational transformation, and providing career coaching to Team Members. The ideal candidate has strong communication, people management skills, and knowledge of modern learning techniques. Competitive benefits package offered.

Benefits

Competitive benefits package

Discounts on products and services

Qualifications

• Thorough knowledge and experience with modern learning and development tools and techniques.
• Demonstrated ability to develop interpersonal relationships.
• Proficiency at an intermediate to advance level with computers and software including MS Office suite.

Responsibilities

• Support departments in developing functional excellence and leadership capabilities.
• Act as a change catalyst in the cultural and organizational transformation of the Hotel.
• Provide career coaching to Team Members and Leaders.
• Prepare annual training plans and training calendars for the hotel.
• Monitor and conduct learning and development reviews with each department.

Skills

Modern learning and development tools

Excellent communication

People management

Interpersonal relationships

Customer service

Flexibility

Ability to work under pressure

Independent and team player

MS Office suite proficiency

Ability to travel

Education

Tertiary qualifications in Training or Human Resources

Job description

A Complex Training Supervisor will act as a change catalyst for cultural and organizational transformation through the development of functional excellence among Team Members.

This is a 9-month contract position that requires travel to other Hilton hotels in the GTA.

What will I be doing?

As a Complex Training Supervisor, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's comprehensive training framework. Specifically, a Complex Training Supervisor will perform the following tasks to the highest standards:

• Support departments in developing cutting edge functional excellence and in developing leadership capabilities
• Act as a change catalyst in the cultural and organizational transformation of the Hotel
• Provide key input of Training aspects for all activities and plans of the Hotel
• Support individual and team development, career development, and training and experience-based learning
• Provide career coaching to Team Members and Leaders
• Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments
• Partner with department to deliver training programs and other organizational and leadership development interventions
• Monitor and conduct learning and development reviews with each department
• Prepare annual training plans and training calendars for the hotel
• Roll out and track all required Hilton training programs from all departments including, but not limited to, compliance, legal, safety, brand and quality
• Roll out and facilitate, in conjunction with the Hotel HR teams, Hilton training programs including New Hire Orientation, service skills training, etc.
• Travel to Hilton properties in the Greater Toronto Area

What are we looking for?

A Complex Training Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Thorough knowledge and experience with modern learning and development tools and techniques
• Excellent communication and presentation skills
• Excellent people management skills
• Demonstrated ability to develop interpersonal relationships
• Committed to delivering a high level of customer service, both internally and externally
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work independently and as a team player
• Proficiency at an intermediate to advance level with computers and software including MS Office suite.
• Ability to travel within the Greater Toronto Area (GTA).

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources
• Previous experience in Hotels

What will it be like to work for Hilton?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Living the Values
• Quality
• Productivity
• Dependability
• Customer Focus
• Teamwork
• Adaptability

What benefits will I receive?

You will be offered a competitive benefits package. As a team member you will also become eligible to receive discounts products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

ACCESSIBILITY

Hilton Hotels and Resorts are committed to providing equality of services, access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at [e-mail] or call 1-844-217-AODA.

Job: Human Resources

Title: Complex Training Supervisor (Maternity Leave 9 month contract)

Location: null

Requisition ID: HOT0BQYY

EOE/AA/Disabled/Veterans