Complex Security Service Technician

Johnson Controls; Richmond Hill; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading global provider of building solutions is seeking a skilled technician to design, install, and maintain electronic security systems. This role demands proficiency in integrating various communication protocols and managing client relationships to ensure satisfaction. Ideal candidates should possess a high school diploma and certifications in security systems, with a strong grasp of network engineering. Competitive hourly pay ranging from CAD 32.02 - 43.27 is offered, along with an extensive benefits package.

Benefits

Competitive salary

Paid vacation

Comprehensive benefits package

Training opportunities

Qualifications

• Strong understanding of network servers, switches, routers.
• Experience with integrated systems/applications.
• Ability to read blueprints and schematics.

Responsibilities

• Design, install, and service security systems.
• Coordinate testing and final acceptance of systems.
• Provide training and support for users.

Skills

Designing integrated systems

Troubleshooting

Client/Server support

Communication skills

Project management

Analytical skills

Education

High School Diploma

Associate degree

Tools

Cisco products

Software House

Genetec

Milestone

Lenel

Job description

Let's Build a better Tomorrow Together!
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation/holidays/sicktime - Available from day 1
• Comprehensive benefits package including, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out! https://youtu.be/rS3_3zSHb4Q

What you will do

• Design, install, and service the software and hardware for electronic security systems without supervision.

• Completes system and network programming as required.

• Locates and clears trouble with damaged equipment or wiring, readjusts equipment, repairs, or replaces defective equipment, and test for proper operation.

How will you do it

• Maintain a positive liaison between JCI and the customer to ensure proper communication is filtered through while maintaining a high degree of professionalism and customer satisfaction.

• Coordinates testing and final acceptance of system/application with the customer, police, fire, or other agencies as required.

• Ensures proper application of systems products to meet customer requirements.

• Responsible for engineering, configuration, installation, maintenance, and support of data/video communication networks including wireless and IP solutions.

• Develop and provide training and technical support tools for users with varying levels of IT, Security, and Fire knowledge and competence.

• Construct and maintain up-to-date and accurate documentation of security, fire, and network configurations, diagrams, and programming records. Create detailed security, fire, and networked server documentation, including physical diagrams, logical diagrams, IP address schemes, and asset management and database designs.

What we look for

Required

• Associate degree preferred or equivalent work experience.
• High School Diploma required.
• Variety of Security, Fire, and communication manufacturer product certifications.
• Have the aptitude and or years of experience capable of designing, installing, inspecting, and repairing integrated systems/applications.
• Experience with Software House, Genetec, Milestone, Lenel, Kantech, and other Enterprise Level Access Control, CCTV, Intrusion, Nurse Call, and RTLS systems.
• Have the aptitude and experience in wireless and LAN/WAN network engineering using Cisco products including Layer 2/3 Switches and Routers.
• Experience with and solid working understanding of network servers, switches, routers, IOS software, and diagnostics.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Manage multiple tasks, sub-contractors, and resources.
• Client/Server diagnostic support skills to understand how applications communicate within LAN/WAN/MAN networks and over the Internet.
• Good understanding of IP Backbone Architecture, and TCP/IP protocol.
• Strong analytical and troubleshooting skills.
• Ability to effectively interact with internal organization and customer representatives and be a team player at all levels.
• Possess a high level of PC literacy.
• Must possess advanced knowledge of designing, installing, inspecting, and repairing integrated systems/applications.
• Ability to work independently or in a team environment.
• Interpret/read blueprints, building plans, electrical, schematics, and sprinkler/fire plans to complete equipment installations, repairs, inspections, and clear troubles.
• Must have a valid driver's license.
• Ability to acquire and maintain security clearances as required.
• Ability to be On-call, must be available after hours to provide off-site software and hardware support and if required on-site support to resolve system failures for and occasionally travel out of town to customer locations and training.
• Must have a valid Canadian Passport or Permanent Residency and be able to accommodate cross-border travel.

HIRING HOURLY RANGE: $32.02 -43.27 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.)

This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

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Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.