Complex Case Management Cultural Broker (Tigrinya Speaker)

Edmonton Chamber of Voluntary Organizations; Edmonton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community support organization is seeking a Complex Case Management Cultural Broker to assist immigrant and refugee families in Edmonton. This role involves providing holistic support, building trust, and facilitating community connections. The ideal candidate will have strong Tigrinya skills, experience with family support, and a passion for helping newcomers thrive in Canada. This is a part-time position with flexible hours and requires a valid driver’s license.

Qualifications

• Experience working with refugee families with complex needs.
• Ability to build relationships with diverse families.
• Knowledge of community resources available to families.

Responsibilities

• Provide holistic support to families navigating settlement challenges.
• Facilitate group sessions for community connection.
• Advocate for families with various stakeholders.

Skills

Good oral and written English and Tigrinya skills

Crisis intervention experience

Strong organizational and problem-solving skills

Education

Degree/diploma in social sciences or human services field

Tools

Microsoft Office

Job description

Multicultural Family Resource Society

Job Title: Complex Case Management Cultural Broker (Tigrinya Speaker)

Program: Family Support Office

Hours of Work: 0.5 FTE (18.75 hours per week)

Salary: $27,300.00/yr. ($28.00/hr.)

Start Date: August 2025

Probationary Period: 3 months

Location: MFRS FSO, 13030 – 97 St., Edmonton, AB T5E 4C6

MFRS is committed to increasing diversity in our organization and inclusion in our organizational policies and practices. We continue to learn, unlearn, and expand on practices that will align our organizational culture with our principles.

Summary of Position and this Work:

This position is part of an innovative model of practice linking settlement to social inclusion. As part of a team, this position will provide holistic support to these families in the following areas:

1. Responsive Family Support: The Broker will proactively build relationships with family members, explore their needs and strengths, and in response, offer support to access services in a number of areas such as: family wellness, income support and finances, stable housing, language barriers, mental health, health, language, employment, education, and community programs. They will help high needs clients navigate their new lives in Canada through Case Management support, referrals, direct and indirect services as well as connecting clients to programs that foster community connection.
2. Group Facilitation: The Broker will help support participants of our Afghan youth, adult and senior participants, and Community Connection information sessions. All sessions will foster a sense of community between the participants to provide them with a network of peer support in their new home country. The Broker will work with the group facilitators to support participants with one-to-one support as more complex concerns and needs arise and help determine which topics are most relevant to the community for information sessions.

This position reports to the Family Support Office Program Director.

The position is primarily situated out of the Family Support Office, which is a ‘community hub’. It is a place where families are served by the team to learn together, have joyful gatherings (family and community activities).

What’s the Best Part of this Job?

The best part of this job is being part of a team to co-create a model to support immigrant and refugee families with complex challenges and focus on their strengths in a human centered way. This work requires the person in this position to be relationship oriented and able to respond in a solution-focused way.

What can you expect to do as a Complex Case Management Cultural Broker?

• Connect and build trust with community members who have been referred to FSO.

• Support the families in identifying and addressing their strengths and challenges as newcomers.
• Work alongside families to create relevant “pathways” toachieve their full potential.
• Assist the families in nurturing strong familial relationships as well as parent-child relationships within a bi-cultural and intercultural context.
• Bridge cultural distance and differences along with language gaps between families and other service providers.
• Offer specialized navigation and trauma-informed and responsive support services to participants and their families involved with complex systems (i.e. health, children’s services, legal needs).
• Advocate for the client with different stakeholders (government, community services, etc.) and in different forums.
• Works with FSO Practice Lead in navigating and supporting families experiencing family violence and /or involvement in the child Intervention system.
• Some after-hours work with the FSO Practice Lead and/or Child Welfare Intervention crisis team as needed to provide interpretation services, cultural mediation and advocacy.
• Support families to develop and design their own strategies to meet their needs that build upon their strengths.
• Attend meetings and training sessions for staff development.
• Report, document, and maintain client records/files as needed and assessing team members’ accuracy of record keeping and supporting their development in this area.
• Collaborate with other colleagues working directly with families (other settlement agencies, health care organizations and family serving agencies).
• Regular planning, debriefing and follow up with Program Coordinator, FSO Program Director or Case Mentors.

Knowledge:

• Direct experience working with refugee families with complex needs and strengths.
• Training in, or extensive knowledge of holistic family support and caseworktied to refugee families with complex pre and post-migration reality.
• Deep insight into the lived experience of vulnerable refugee families within the Eritrean and Ethiopian community.
• Degree/diploma in the social sciences, social work or other human services field is an asset or an equivalent combination of education and experience.
• Knowledge of diverse resources available to families both within the community as well as formal systems like health care, social services or children’s services.
• Knowledge of how to facilitate group work in a community development approach, building upon their strengths and taking group members’ direction in programming.
• Having training in First-Aid, Post-Traumatic Stress Disorder, or pre-natal support would be an asset but is not required.

Skills and Experience:

• Good oral and written English and Tigrinya skills. A working proficiency of Amharic or Arabic will be considered an asset.
• Ability to build relationships with families from diverse areas and backgrounds and use this as a starting point to identify their needs and strengths.
• Crisis intervention experience.
• Strong working knowledge of family and child support and intervention services.
• Ability to authentically connect and network with the community as well as set and maintain confidentiality and set appropriate boundaries as needed.
• Refer families appropriately to internal and external resources.
• Able to use Microsoft Office and learn new database programs for tracking work activities.
• Strong interpersonal skills and a great team player.
• Ability to work collaboratively with team members to develop skills, assets and knowledge of available resources.
• Strong organizational and problem-solving skills.

Personal Qualities:

• Openness and commitment to shifting one’s practice from “Broker or worker-led” to “family-driven” whereby support to the family is guided by the unique strengths and needs of the families.
• Commitment to finding ways to work with others, both within the Family Support Office team and with other colleagues in the community services sector and formal services sectors (i.e. health, education, children’s services).
• A desire to seek to understand others’ perspectives and respond in an appropriate and respectful manner.
• Capacity to be aware of and manage one’s own reactions (including emotional triggers) to complex situations of families.
• Thrives with changing and dynamic job duties that change from day to day and in settings outside of the office environment.
• Passionate about supporting families new to the Canadian context, with self-directed and creative initiative to helping these families meet their full potential.

Other:

• A work cell phone will be assigned to use for work related duties and responsibilities.
• Have a valid driver’s license and access to a car for work.
• Able to work flexible hours, including occasional evenings and weekends.
• Requires an updated police security check and child welfare check.

How to apply:

Please submit your complete résumé with cover letter by Sunday, August 3, 2025, to: [e-mail]

We thank all applicants but only those shortlisted for an interview will be contacted.

Tagged as: Social Services