Community Technician, Consumer Service Technician, Bell Aliant

Bell Canada; Richmond; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join Bell Canada as a Consumer Service Technician, where you'll be integral in providing high-quality service to residential and small business customers. This role involves installation and repair tasks, requiring a combination of technical skills, physical capability, and customer interaction. With a focus on customer experience, you will be part of a dynamic team dedicated to ensuring satisfaction and enhancing the service journey for clients.

Benefits

Comprehensive compensation package

35% discount on services

Access to medical, dental, and mental health benefits

Qualifications

• High School Graduation plus 1-year post-secondary education or equivalent experience.
• Physical ability to climb and work aloft, lift 70 lbs.
• Valid driver's license (Class 5) required.

Responsibilities

• Installation, maintenance, and repair of services for customers.
• Handle payphone services and perform related technician work.
• Travel to remote locations as needed.

Skills

Communication skills

Computer skills

Dealing with ambiguity

Education

High School Graduation Certificate

Post-secondary education

Tools

Microsoft Excel

Microsoft Word

Job description

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Community Technician, Consumer Service Technician, Bell Aliant

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Consumer Service Technician, Bell Aliant

Employees whose primary responsibilities are the installation, maintenance and repair of services provided to residential and small business customers. May perform installation, maintenance, repair and coin collection of payphone services.

Education Requirements

A High School Graduation Certificate combined with one (1) year of completed post-secondary education at a recognized learning institution in good academic standing

OR

A High School Graduation Certificate combined with:

• One (1) year of continuous related field work experience as a technician in a communications technology firm/department
• Or one (1) year experience in a skilled trades position

Ability Requirements of the Position

Physical:

• Climb poles on a daily basis (using ladders, spurs and other tools)
• Ability to distinguish colours
• Able to lift up to 70 lbs
• Work effectively aloft
• Ability to maneuver and climb ladders extending up to 28 ft. high that supports a max weight of 375 lbs

Skills/Knowledge

• Communication skills - verbal and written
• Computer skills - Email: Outlook and MSN, Intranet/Internet, Microsoft Excel, Microsoft Word
• Dealing with ambiguity

Other

• Successful completion of physical abilities test (as per job demands matrix) may be a requirement of the job
• Flying in helicopters and fixed wing aircraft to remote locations and oil rigs may be a requirement.
• Travel using various modes of transportation in all kinds of weather
• Hold a valid, in good standing, regular driver's license (Class 5)
• Flexible to work 40 hours per week including days, evenings, weekends and holidays

Preferred Qualifications

• High manual dexterity, able to work with variety of hand tools
• Having a strong interest in technology
• Experience in sales or customer service
• Agility and ability to adapt in a changing environment

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status:Regular - Full Time

Job Location: Canada : Newfoundland : St. Albans

Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 07/05/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details ) to learn more about how we collect, use, and disclose your personal information.