Community Technician, Consumer Service Technician, Bell Aliant

EPIC Information Solutions Inc.; Fogo; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading company in telecommunications is seeking a Consumer Service Technician in Fogo. This role involves installation and maintenance services for residential and small business customers, coupled with a strong focus on customer experience. The ideal candidate enjoys hands-on work and has a passion for customer service, along with essential technical skills. Join the team and contribute to delivering world-class service while being supported by a comprehensive benefits package and a strong commitment to diversity and inclusion.

Benefits

Medical, dental, and vision benefits

35% discount on services

Qualifications

• 1 year post secondary education required.
• 1 year experience in communications technology preferred.
• High manual dexterity and strong interest in technology a plus.

Responsibilities

• Installation, maintenance, and repair of services for residential and small business customers.
• Addressing inquiries and providing technical assistance.
• Managing customer accounts and ensuring satisfaction.

Skills

Communication skills

Customer service skills

Problem Solving Skills

Education

High School Graduation Certificate

Post secondary education

Tools

Microsoft Excel

Microsoft Word

Email: Outlook

Job description

Req Id:423422

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a critical part of our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you’ll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, will be at the heart of our customers’ experiences.

Description

Consumer Service Technicians are employees whose primary responsibilities are the installation, maintenance and repair of services provided to residential and small business customers. May perform installation, maintenance, repair and coin collection of payphone services.

Education Requirements

A High School Graduation Certificate combined with one (1) year of completed post secondary education at a recognized learning institution in good academic standing

OR

A High School Graduation Certificate combined with:

• One (1) year of continuous related field work experience as a technician in a communications technology firm/department
• Or one (1) year experience in a skilled trades position

Ability Requirements of the Position

Physical

• Climb poles on a daily basis (using ladders, spurs and other tools)
• Ability to distinguish colours
• Able to lift up to 70 lbs
• Work effectively aloft
• Ability to maneuver and climb ladders extending up to 28ft. highthat supports a max weight of 375 lbs

Skills/Knowledge

• Communication skills - verbal and written
• Computer skills - Email: Outlook, Intranet/Internet, Microsoft Excel, Microsoft Word
• Customer service skills
• Dealing with ambiguity
• Problem Solving Skills

Other

• Successful completion of physical abilities test (as per job demands matrix) may be a requirement of the job
• Flying in helicopters and fixed wing aircraft to remote locations and oil rigs may be a requirement
• Travel using various modes of transportation in all kinds of weather
• Hold a valid, in good standing, regular driver's license (Class 5)
• Flexible to work 40 hours per week including days, evenings, weekends and holidays

Preferred Qualifications

• A passion for customer service
• High manual dexterity, able to work with variety of hand tools
• Having a strong interest in technology
• Experience in sales or customer service
• Agility and ability to adapt in a changing environment

#EmployeeReferralProgram

Additional Information:

Position Type: Union

Job Status:Regular - Full Time

Job Location: Canada : Newfoundland : Fogo

Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 06/27/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada,NL, Fogo

Bell,one of Canada's Top 100 Employers.