Community Team Assistant

Ontario Health atHome; Toronto; On-site; CAD 46,000 - 56,000; Full time

Job summary

Ontario Health atHome is seeking a Full Time Community Team Assistant to provide essential administrative support in a dynamic healthcare setting. The role involves managing patient records, answering inquiries, and ensuring effective communication within the team to enhance patient care. Candidates should possess a college diploma and relevant office experience, demonstrating strong organizational and communication skills. This position offers an attractive compensation package and opportunities for professional growth in a supportive environment.

Benefits

Attractive compensation packages

Development opportunities

Defined benefit pension plan

Qualifications

• Minimum 2 years related office experience.
• Proficient in keyboarding and data entry.
• Flexibility to work various shifts including evenings and weekends.

Responsibilities

• Provide administrative support services to Care Coordinators.
• Manage confidential patient records and enter high volume patient data.
• Answer inquiries from patients, families, and service providers.

Skills

Organizational Skills

Data-Entry Skills

Interpersonal Skills

Communication Skills

Education

College diploma in health, social services, or business/office administration

Tools

MS Word

Excel

Database software

Job description

Join to apply for the Team Assistant Community role at Ontario Health atHome

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented, and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Full Time Community Team Assistant , you will support the assigned team in their daily activities to ensure patients receive prompt, effective customer service.

By applying your healthcare administrative support experience, you will play a key role in providing connected, accessible, patient-centred care – supported by our collaborative team of over 9,000 healthcare and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while benefiting from our support for professional growth, personal wellness, and work-life balance.

We are recruiting for three (3) Full Time Team Assistant positions supporting our Community Teams of Ontario Health atHome in Toronto Central.

What will you do?

• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies, and equipment
• Manage confidential patient records
• Enter, update, and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients, families, and service providers, and refer callers as appropriate
• Provide backup support to other positions, as required

What must you have?

A college diploma in health or social services, or business / office administration

2+ years’ related office experience

Accurate keyboarding / data-entry skills

Proficiency with database software, MS Word, Excel, and other applications in a Windows environment

Excellent organizational skills and ability to work with minimal supervision

Advanced multi-tasking skills to meet performance and service goals

Exceptional interpersonal skills and ability to work as part of a team, interacting tactfully and sensitively with diverse backgrounds

Excellent oral and written communication skills, including strong listening skills

Flexibility to work days, evenings, and weekends as needed

Mandatory COVID-19 vaccination proof prior to start date

What would give you the edge?

Familiarity with medical terminology and administrative procedures

Knowledge of Ontario Health atHome services

Ability to speak French or another second language

Salary range : $46,375.41 to $55,257.52

What do we offer?

We support wellness through work-life balance. Our inclusive culture fosters continuous learning, growth, and innovation, offering :

Attractive compensation packages and benefits

Development opportunities

Membership in a defined benefit pension plan

Who We Are

Ontario Health atHome is committed to delivering responsive, accessible, integrated, patient-centred care across Ontario. We partner with various healthcare providers and organizations to serve our community.

If you’re passionate about excellence in care and service delivery and seek an opportunity to lead, learn, and connect, this is your home.

Our Commitment

We are dedicated to equity, inclusion, diversity, and anti-racism. We encourage applications from all qualified individuals. Accommodations are available upon request for persons with disabilities during the recruitment process.

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