Community Support Worker, Evening & Weekend (PT)

DDRC; Calgary; Hybrid; CAD 50,000 - 80,000; Part time

Job summary

An established industry player is seeking a dedicated Practice Facilitator to enhance primary care delivery in Calgary. This part-time role involves collaboration with physicians and clinic teams to implement quality improvement initiatives and support the Medical Home program. The ideal candidate will excel in communication and relationship-building while leveraging their expertise in change management and quality improvement. Join a supportive team committed to transforming healthcare and making a positive impact in the community. This opportunity offers flexibility with a hybrid work environment, allowing for a balance between in-clinic and remote work.

Qualifications

• 3+ years of experience in change management or QI principles.
• Bachelor’s degree in a related field, preferably health discipline.

Responsibilities

• Implement Medical Home program and support quality improvement projects.
• Build and maintain trust with member physicians and their teams.

Skills

Change Management

Quality Improvement (QI)

Communication Skills

Problem Solving

Conflict Management

Education

Bachelor’s degree in a related field

Tools

EMR Systems

Job description

Join to apply for the Practice Facilitator (Part-Time Contract) role at South Calgary Primary Care Network.

Status: Part-time (0.7-0.8 FTE), Contract lasting one (1) year with the possibility of extension.
Schedule: This is a part-time role working 3.5 or 4 days a week.
Reports to: Interim Manager, Physician Engagement.
Location: Primary Care Network Wellness Centre at #4000, 1800 194 Avenue SE; Calgary, AB.
Hybrid: Some work from home eligibility.

IT TAKES AN OUTSTANDING TEAM TO DELIVER EXCEPTIONAL CARE. The SCPCN culture is defined by 5 core values: Innovation, accountability, integrity, collaboration and wellness. Our mission is to build healthier communities in south Calgary through the evolution and transformation of primary care in collaboration with our wellness partners.

This is an exciting role for someone looking to use both their quality improvement and people skills. You will be joining a highly skilled and supportive team during an exciting time in primary care.

Position Summary
The Practice Facilitator (PF) is a natural relationship builder between member physicians, their clinic teams and South Calgary Primary Care Network. Focusing on strong communication and interpersonal skills, PFs are adept at building and maintaining trust, negotiating with stakeholders, and supporting continuous quality improvement (QI) processes.

The Practice Facilitator is responsible for the implementation of the Medical Home program within SCPCN member clinics, including panel identification, maintenance and management, CII/CPAR, ASaP screening and prevention programs; EMR standardization, advanced EMR usage and quality improvement projects. This role provides subject matter expertise, support to clinic staff, and advice on how best to implement new quality improvement and practice processes through mentorship and coaching.

What Does the Role Do?

Patients Medical Home (PMH)

• Support the goals and objectives of SCPCN’s Medical Home program.
• Support and facilitate quality improvement projects, alongside health teams and leadership, to enhance program service delivery.
• Collaborate with clinic staff to customize workflow processes for supporting ASaP screening and prevention activities.
• Formally meet with each clinic at least monthly to discuss successes, barriers, and ongoing QI activities.
• Meet with each physician in the assigned clinic at least once a quarter.
• Support the development EMR standardization and advanced EMR usage initiatives.

Quality Improvement

• Help teams to generate, interpret, and analyze practice level data (qualitative and quantitative) to measure baseline and improvement.
• Understanding and interpretation of HQCA reports and other health system utilization documents and the ability to translate data into valuable practice level QI projects.

Physician Engagement

• Build and maintain trust and collaborative team relationships with member physicians and their teams to effectively contribute to SCPCNs goals and Medical Home objectives.
• Collaborate with key stakeholder groups to inform the implementation of Medical Home initiatives, including identifying issues and potential solutions.
• Facilitate communication with primary care teams through phone or email.
• Formally meet with member physicians at least once a quarter.
• Build professional relationships to expand facilitation knowledge and experience.

Who Should Apply?

• Bachelor’s degree in a related field (preferably a health discipline).
• Minimum three years’ experience in change management or QI principles and methodologies.
• Preference will be given to candidates with primary care QI and/or EMR experience.
• Experience working with family physicians and primary care teams in a professional and confidential manner.
• A combination of education, experience and expertise may be considered.

What Will Help You Succeed?

• Working knowledge of medical terminology, conflict management and quality improvement frameworks.
• Persuasive personality with excellent communications skills.
• Demonstrated ability to manage and lead changes by inspiring clinical staff.
• Strong attention to accuracy & detail.
• Ability to work independently and as part of a team.
• Objectivity and integrity to seek and weigh opinions and evidence.
• Problem solving to see multiple ways of tackling a problem.
• Diplomacy and tact in dealing effectively with colleagues and stakeholders.

Working Conditions

• Normal clinic environment and remote work.
• Valid driver’s license with access to a reliable vehicle as local travel to clinics is required three (3) days a week.
• Criminal background check required.

If this sounds like the perfect opportunity for you, simply apply online with your resume and cover letter. We thank all candidates for applying, however only short-listed candidates will be contacted.