Community Support Worker

WINS (Women In Need Society); Calgary; On-site; CAD 45,000 - 55,000; Full time

Job summary

A community support organization in Calgary is seeking a Community Support Worker to assist clients with accessing resources and supporting their personal development goals. The ideal candidate will have a minimum of 3 years of experience in a similar role and a strong passion for community service. Responsibilities include one-on-one client assistance and collaboration with various programs to ensure client success. This role offers an opportunity to make a meaningful impact in the lives of women and their families.

Qualifications

• Minimum of 3 years of experience in a similar role.
• Experience in non-profit work directly with clients.
• Knowledgeable in community programs and services.

Responsibilities

• Provide one-on-one assistance to clients to access community resources.
• Facilitate relationship building and peer support.
• Maintain records of client information and outcomes.

Skills

Strong communication skills

Leadership skills

Customer service

Organizational skills

Emotional intelligence

Education

Post-secondary diploma related to community development, social work, or education

Tools

Microsoft Office 365

Job description

Overview

Reporting to the Connections Coordinator, the Community Support Worker is responsible for day-to-day client intake and providing one-on-one assistance to clients to increase access to community resources, identify client needs and promote WINS programs and services that can enrich clients’ lives. This role also promotes women and their families’ well-being, development, confidence, and success; motivates and inspires participants in implementing personal plans and goals, and in participating in WINS program activities; and provides evaluation and feedback to ensure WINS programs stay relevant to women, their families, and the community WINS serves.

Duties And Responsibilities

• Provide one-on-one assistance to clients to increase awareness and access to available community resources.
• Facilitate and support clients in implementing, evaluating and supporting personal plans and goals.
• Meet and screen participants to assess their needs, provide referrals, and provide brief services that are available at WINS as needed.
• Answer phone calls and email to set up appointments with WINS participants.
• Facilitate the development of relationships and peer support by encouraging clients to participate in WINS community programs.
• Provide behaviour support and follow outlined behaviour plans, as required.
• Ensure a safe and welcoming environment for all program participants and clients.
• Engage with external agencies and pick up external referral items.
• Collaborate with WINS store locations and be on site at locations when needed.
• Ensure materials needed for participant engagement are on-site, and pick up materials when needed.
• Support with donation distribution, pick up and drop off donations when applicable.
• Maintain records of client information and forms, outcomes, statistics, and demographic data.
• Regularly document and share client successes and highlights with other staff, senior management, donors, and board of directors when possible.
• Participate actively in collaborative team exchange of ideas and practices.
• Represent WINS at community events as required.
• Work closely with Programs Manager, and team as well as other WINS teams to support participant success and meet/exceed program outcomes and deliverables.
• Other duties as assigned.

Requirements

Education

• Minimum of post-secondary diploma related to community development, social work, and/or education.

Experience

• Minimum of 3 years of experience in a similar role. Experience in non-profit work directly with clients.
• Solid and positive experience with cultural diversity and inclusion in a community and programs’ setting.
• Experience partnering with other non-profit agencies, knowledgeable in community programs and services.
• Specialized knowledge in women and their family’s needs and issues.
• Experience working with marginalized and diverse populations and an understanding of issues that may impact women in crisis and/or in low-income situations.

Personal/ Professional Attributes

• Strong affinity for the WINS brand and a personal passion for and commitment to the goals and vision of the Women in Need Society, with a willingness to go the extra mile.
• A true collaborator, clear communicator, and relationship builder.
• Innovative and creative thinker with the ability to identify opportunities and to see trends and connections.
• Superb organization and planning skills with the ability to prioritize and multitask in a vibrant, fast-paced environment.
• Excellent presentation and customer service.
• Outstanding communication skills including clear and positive electronic communications, creating and delivering information/presentations, coherent and clear written communications, and kind, persuasive verbal communication.
• Ability to work under pressure to complete multiple tasks, meet demands and deadlines with a positive, constructive attitude.
• Strong leadership skills, with ability to manage and develop high performing teams combined with a welcoming and empathetic demeanor.
• Outstanding interpersonal skills: ability to build and maintain positive, trusting relationships with employees, peers, leadership, donors, clients, customers, and other stakeholders through strong emotional intelligence and compassion.
• Proficient in Microsoft Office 365: Word, Excel, PowerPoint, and Outlook.
• Able to work evening shifts and occasional weekends.
• Must have a valid driver’s license and access to reliable transportation.
• Able to provide satisfactory results of a Vulnerable Sector Check background check through Calgary Police Services or RCMP.
• Eligible to legally work in Canada.

The Women in Need Society is an equal opportunity employer. At WINS we celebrate diversity and are committed to creating an inclusive environment for all employees.