Community Support Service Program - Settlement Counsellor

Catholic Social Services; Red Deer; On-site; CAD 30,000 - 43,000; Full time

Benefits offered by this job

Benefits available

Growth opportunities

Collaborative team environment

Job summary

Catholic Social Services in Red Deer is recruiting a Settlement Counsellor (37.5 hours/week) for a temporary contract ending 2027-08-31, fluency in Spanish required.

You will support Temporary Foreign Workers and Refugee Claimants with counseling, workshops, and outreach, helping navigate health care, housing, employment, and legal resources.

The role requires a Diploma or degree in Human Services and at least two years of newcomer experience; driving and vehicle insurance are also required.

Qualifications

• Diploma or degree in Human Services/Social Sciences/Social Work or equivalent.
• 2 years of experience working with newcomers to Canada.
• Proficient with computer software including Microsoft Office and ability to learn new programs.
• Certification through AAISA is considered an asset.
• Clear and Current Drivers Abstract.
• A vehicle and valid class 5 driver's license – requirement to transport clients in your personal vehicle.
• Proof of Vehicle Insurance showing $2 million liability coverage.
• Proof of Vehicle Registration for insured vehicle.
• Vulnerable Sector Check from local RCMP or city police detachment.
• Child Intervention Record Check.
• In addition to English, you are required to be fluent in Spanish language

Responsibilities

• Provide individualized settlement counseling and needs assessments for TFWs and refugee claimants.
• Assist clients with information about essential services such as health care, housing, employment, legal aid, and education.
• Facilitate workshops and information sessions on topics such as immigration processes, tenant rights, and community resources.
• Support clients in navigating complex systems and advocate on their behalf when necessary.
• Collaborate with community partners, government agencies, and service providers.
• Maintain accurate and timely case notes, records, and statistical data in accordance with program and funder requirements.
• Participate in outreach activities to engage hard-to-reach populations and promote available services.
• Stay informed on policy changes affecting TFWs and refugee claimants.
• Knowledge of the Spanish language is a requirement

Skills

Spanish language

Cultural sensitivity

Communication skills

Education

Human Services degree

Tools

Microsoft Office

Job description

Community Support Service Program - Settlement Counsellor

Job Description

Posted Friday, August 7, 2026 at 8:00 AM

Catholic Social Services is currently recruiting for a Settlement Counsellor (37.5 hours/week) in Red Deer that is fluent in Spanish language.

This is a temporary contract position with a contract end date of August 31, 2027.

Job Summary:

We are seeking a compassionate, knowledgeable, and culturally sensitive Settlement Counselor to support Temporary Foreign Workers and Refugee Claimants in their transition to life in Canada. This role involves one-on-one support, group facilitation, and community outreach to ensure clients are informed, connected, and empowered as they navigate settlement challenges.

Job Duties:

• Provide individualized settlement counseling and needs assessments for TFWs and refugee claimants.
• Assist clients with information about essential services such as health care, housing, employment, legal aid, and education.
• Facilitate workshops and information sessions on topics such as immigration processes, tenant rights, and community resources.
• Support clients in navigating complex systems and advocate on their behalf when necessary.
• Collaborate with community partners, government agencies, and service providers.
• Maintain accurate and timely case notes, records, and statistical data in accordance with program and funder requirements.
• Participate in outreach activities to engage hard-to-reach populations and promote available services.
• Stay informed on policy changes affecting TFWs and refugee claimants.
• Knowledge of the Spanish language is a requirement

What This Job Requires:

• Diploma or degree in Human Services/Social Sciences/Social Work or equivalent
• 2 years of experience working with newcomers to Canada
• Proficient with computer software including Microsoft Office and have the ability to learn new programs
• Certification through AAISA is considered an asset
• Clear and Current Drivers Abstract
• A vehicle and valid class 5 driver's license – requirement to transport clients in your personal vehicle
• Proof of Vehicle Insurance showing $2 million liability coverage
• Proof of Vehicle Registration for insured vehicle
• Vulnerable Sector Check from local RCMP or city police detachment
• Child Intervention Record Check
• In addition to English, you are required to be fluent in Spanish language

What We O ffer:

• The compensation for this position begins at $26.77 and isbased on qualifications and experience.
• Benefits available when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:

CSS is an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With more than 60 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta.

"As a Catholic social services agency, we are guided by faith to care for and bring hope to people in need with humility, compassion and respect."

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications from qualified individuals of all diverse groups and backgrounds.