Community Support Manager, Family & Child Services

E4C; Edmonton; On-site; CAD 65,000 - 95,000; Full time

Benefits offered by this job

4 weeks vacation

Sick days

Robust Benefits Package

EFAP

Health Spending Account (HSA)

RRSP Matching

Professional Development Opportunities

Job summary

e4c journeys with people to help them shape lives with dignity, belonging, and purpose. The Community Support Manager leads family-centered, community-based programs that promote children's development and well-being, guiding an interdisciplinary team and ensuring trauma-informed, culturally responsive services.

Applicants should have 5+ years in family support or early learning with strong leadership, budgeting, and stakeholder collaboration.

Qualifications

• Diploma or degree in Social Work and ACSW registration.
• Valid Class 5 Driver’s Licence and vehicle with insurance.
• First Aid/CPR, Suicide Intervention, Nonviolent crisis intervention, Trauma-informed Care, Harm Reduction.
• 5+ years leadership experience and 5+ years in family support or community services.
• Experience leading interdisciplinary teams, managing budgets, and meeting funder requirements.

Responsibilities

• Provide values-based leadership, supervision, coaching, and professional development to an interdisciplinary Community Support team.
• Lead recruitment, onboarding, workforce planning, employee engagement, and performance management.
• Oversee delivery and continuous improvement of family-centered services, including intake, case management, coaching, outreach, literacy, and arts-based programming.
• Ensure trauma-informed, culturally responsive, inclusive service delivery.
• Monitor program quality, caseloads, outcomes, and resource utilization for continuous improvement.
• Lead risk management, crisis response, incident reporting, and compliance with policies and funder requirements.
• Develop partnerships with schools and community organizations to strengthen referrals and coordination.
• Manage program budgets, staffing, planning, and reporting for sustainability.
• Analyze data and stakeholder feedback to guide planning and strategic decisions.
• Contribute to Early Learning Services Management Team for planning and innovation.

Skills

Leadership

Communication

Organizational skills

Analytical thinking

Problem solving

Data analysis

Education

Diploma or degree in Social Work

Registered with ACSW

Tools

Microsoft Office

Database applications

Job description

e4c journeys with people to help them shape lives with dignity, belonging, and purpose. The Community Support Manager leads family-centered, community-based programs that promote children's development and well-being, guiding an interdisciplinary team and ensuring trauma-informed, culturally responsive services.

Applicants should have 5+ years in family support or early learning with strong leadership, budgeting, and stakeholder collaboration.