Community Support Facilitator

BrainTrust Canada; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community support organization is seeking a Community Support & Justice Services Facilitator in Kelowna to provide one-on-one support and advocacy for individuals affected by brain injury involved with the justice system. The ideal candidate will hold a degree in a relevant field and have experience in community support and advocacy. This is a full-time role offering competitive pay and excellent benefits in a supportive team environment.

Benefits

Health and dental benefits at no cost to the employee

Additional paid sick time

Training opportunities

Wellness supports

Qualifications

• Experience supporting individuals with brain injury, mental health challenges, or substance use.
• Trauma-informed and culturally safe approach to working with marginalized populations.
• Class 5 driver's license and access to a personal vehicle required.

Responsibilities

• Deliver one-on-one, brain-injury informed support to clients.
• Support clients involved with the criminal justice system and provide court accompaniment.
• Build partnerships with police, legal aid, and other service providers.

Skills

Client Support

Advocacy

Communication

Relationship Building

Education

Diploma or degree in social work, psychology, community support, criminology

Job description

Full-Time | 37.5 hours/week | $25–$30/hour | Central and North Okanagan

At BrainTrust Canada, we are leaders in support and rehabilitation for individuals living with the effects of brain injury. Our approach blends innovation, compassion, and advocacy, helping clients regain independence and build quality of life. We also prioritize our staff, creating an inclusive and supportive workplace where you can grow professionally and make a meaningful impact.

About the Role

We’re hiring a Community Support & Justice Services Facilitator, a full-time position that combines one-on-one community support with advocacy and systems navigation for clients involved in the justice system. You’ll work with individuals affected by brain injury across the Central and North Okanagan [from Enderby to Peachland], helping them build life skills, access services, and move forward in their recovery journey.

This role includes a mix of direct client work, court and system navigation, outreach, and community education. It’s well-suited for someone who thrives in a dynamic environment and is committed to equity, justice, and inclusion.

Key Responsibilities

Client Support and Coordination

• Deliver one-on-one, brain-injury informed support to clients
• Assist with developing compensatory strategies and life skills
• Coordinate and document individualized support plans
• Offer consistent outreach and check-ins

Justice Services Navigation

• Support clients involved with the criminal justice system
• Provide court accompaniment and assist with probation requirements
• Connect clients to housing, mental health, addiction, and legal resources
• Promote risk reduction and positive engagement with community systems

Community Engagement & Education

• Build partnerships with police, legal aid, probation, and other service providers
• Provide education on brain injury and the justice system to internal and external stakeholders
• Help reduce stigma through outreach and public awareness

Program Access & Advocacy

• Ensure equitable access to BrainTrust programs and services
• Act as a liaison between clients and community or government systems
• Advocate for client needs in health, legal, and social contexts

Who We’re Looking For

• Diploma or degree in social work, psychology, community support, criminology, or a related field
• Experience supporting individuals with brain injury, mental health challenges, or substance use
• Trauma-informed, culturally safe, and comfortable working with marginalized populations
• Confident working independently and as part of a team
• Strong communication and relationship-building skills
• Class 5 driver’s license and access to a personal vehicle required

Compensation and Benefits

• Competitive hourly wage of $25–$30/hour
• Health and dental benefits at no cost to the employee
• Additional paid sick time, training opportunities, and wellness supports

Why Join Us?

• Be part of a collaborative team that’s passionate about making a difference
• Gain valuable experience in both community support and justice advocacy
• Help shape a more inclusive community for individuals living with brain injury
• Work in a flexible, engaging environment where your voice is valued