Community Support & School Bookings Specialist

ROME GROUP; Quebec; On-site; CAD 40,000; Full time

Job summary

ROME GROUP seeks a Community Support and School Bookings Specialist to enhance institutional bookings and ensure exceptional patron experiences. The role involves developing strategies for student matinees, maintaining customer service standards, and supporting education programs, fostering community connections. This position offers a competitive salary, professional growth opportunities, and the chance to make a significant impact on the lives of young people.

Benefits

Medical insurance plan (80% covered)

Dental and vision plans

Match up to 3% of salary towards SIMPLE IRA

Ongoing professional development opportunities

Qualifications

• Excellent customer service skills.
• Familiarity with databases or CRM systems is a plus.
• Willingness to participate in ongoing professional development opportunities.

Responsibilities

• Develop and manage annual sales strategy for institutional bookings.
• Provide primary support for ticket sales at performances.
• Ensure all booking records are properly tracked in MTC’s database.

Skills

Customer Service

Problem-Solving

Respect for the mission

Initiative

Tools

CRM Systems

Graphic Design Software

Job description

THE OPPORTUNITY:
As St. Louis’s longest-running professional theater company devoted solely to theater for youth and families, MTC creates programs on stage and in schools that have an outsized impact on the future of children in our region – empowering them to reach their full potential, providing them with opportunities to build empathy, and inspiring each of them to discover their own unique voice.

This role primarily works regular office hours, while being present in person at student matinees and occasional school touring venues to support the needs of young people and teachers experiencing MTC’s programs. Occasional evening and weekend responsibilities may be connected to public performances, special events, board meetings, or PTA/school board meetings. Compensation is $40,000 annually, including a medical insurance plan (MTC pays 80%, employee pays 20%), dental and vision plans, and a match of up to 3% of salary towards employee contributions to a SIMPLE IRA retirement fund. MTC is committed to long-term pathways for professional growth for the entire MTC team and provides access to ongoing professional development opportunities through local and national partners for all staff.

The intended start date for this position is June 30.

BROAD FUNCTION:
Participate as a key public-facing member of MTC’s team, supporting institutional bookings of school programs (field trips, touring productions, and education programs) and individual ticket purchases for public performances. In partnership with the marketing, development, and education teams, ensure that all patrons receive a standard of service that reflects MTC’s values of inclusion, equity, and respect.

SPECIFIC DUTIES:

Institutional Bookings

• In partnership with the Managing Director, develop and manage the annual sales strategy for institutional bookings for student matinees, school touring, and arts integrated curricular programs. Campaigns may include email blasts, phone campaigns, one-on-one meetings, promotional events, and any other tactic that may be beneficial to grow engagement and interest.
• In partnership with the education and marketing teams, help identify new institutional partners (schools, districts, community organizations, etc.) who may be interested in receiving MTC programs to support their needs and goals. This may include specialized group sales for public performances based on the thematic content of a production.
• Identify any creative design needs required to support institutional bookings and coordinate with Artistic and Operations Manager.
• Maintain an in-bound booking inquiry form and provide consistent follow-up for all booking inquiries.
• Make outbound contact by phone or email with prospective booking partners.
• Direct all letters of agreements, contracts, education guides, and follow up satisfaction surveys with all booking partners in conjunction with a booked program or event in a timely manner.
• Ensure all institutional booking partners are greeted at performances and receive excellent customer service for their groups at performances.
• In partnership with the Managing Director, ensure that all ticket underwriting is properly tracked and that underwriters receive reports of the impact of their funding on the patrons they helped experience theater.
• Serve as primary liaison to the Des Lee Collaborative Vision.

Customer Service and Ticketing

• Provide backup box office support at in-person live performances as necessary.
• Provide primary phone and email sales support for all performances that MTC tickets directly in advance of performances beginning.
• Provide backup phone and email sales support for all performances that MTC tickets once the production’s run has begun and that production’s box office manager is on contract.
• Verify that all promotional codes needed are set up and function properly in MTC’s ticketing software.
• Review, adapt, and improve MTC standards of service for all patron experiences in an on-going manner.

Database Management

• In partnership with key staff stakeholders, develop and support systems that improve clear access to data across education, bookings, marketing, and finance.
• Ensure all institutional booking records are properly tracked in MTC’s database, updating contact information and merging duplicate records where necessary.
• Ensure actual attendance information is tracked against booked attendance information for all school matinee performances, school tours, or virtual field trips.
• Through regular check-ins with the Managing Director, ensure that MTC’s finance records accurately reflect payment of invoices and pending accounts receivable throughout the year.
• Provide consistent reporting on all institutional bookings for scheduling purposes (to production and artistic), for grant purposes (to development), and for financial reconciliation and royalties purposes (to finance).
• Review, adapt, and improve MTC data processes in an on-going manner.

Education Program Support

• Collect data from teaching artists to document program contact hours and student attendance.
• Process data into MTC systems for tracking program impact, coordinating with MTC Resident Teaching Artist for accurate school demographics.
• Prepare and submit monthly billing to program partners, after approval from Resident Teaching Artist.
• Digitize data from program research to support partners analyzing program impact.
• Facilitate MOUs with school districts receiving education programs.
• Integrate registration data from summer camps into MTC’s database.

Community Support and Partnership

• Deepen relationships with small businesses and other prospective entities that may donate to MTC’s annual silent / virtual auction or may be site for materials distribution of posters or postcards.
• Coordinate receipt / pick up of all silent auction items for MTC’s annual fundraiser.
• Facilitate documentation of all silent auction items received to ensure all donors receive in-kind tax acknowledgement letters from the Artistic and Operations Manager.
• Coordinate with the Artistic and Operations Manager and contract Graphic Designer to support select design projects, including digital media assets, advertisements, flyers, etc.
• Provide support to Artistic and Operations Manager in executing development mailings – i.e., gala invitations, tax letters, solicitation letters, etc.

DESIRED SKILLS AND EXPERIENCE:

• Respect, understanding, appreciation, and enthusiasm for the work and mission of Metro Theater Company
• Excellent customer service skills
  Solution-oriented thinking and problem-solving skills
• Ability to work in the MTC offices, remotely, or on location in meetings at schools
• Familiarity with databases or CRM systems a plus
• Familiarity with graphic design software, including Adobe suite and Canva, a significant plus
• Conversational knowledge of Spanish a plus
• Willingness to participate in ongoing professional development opportunities
• Ability to show initiative and work independently as well as part of a collaborative team

APPLICATION INSTRUCTIONS:
Applications for this position will be accepted until the position is filled. Please submit a resume and a cover letter. While we ask that resumes be submitted in written form, we also welcome audio or video submissions if that format better supports your accessibility needs.
Please submit a resume and your statement to [e-mail] with the subject “COMMUNITY SUPPORT AND SCHOOL BOOKINGS SPECIALIST” to apply.