Community Specialist | West Edmonton Mall

lululemon; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in performance apparel is seeking a Community Specialist to engage with the local community at their Edmonton location. This role involves executing community strategies, managing relationships with local partners, and delivering a world-class customer experience. Candidates should have at least one year of relevant experience and a passion for community building.

Benefits

Health plans

Paid time off

Retirement matching

Employee discounts

Fitness classes

Development courses

Qualifications

• 1+ years of experience in customer service or community engagement.
• Experience in relationship building and motivating teams is preferred.

Responsibilities

• Execute the community strategy through relationship building and events.
• Engage with the community to enhance store standing.
• Deliver exceptional customer experience on the floor.

Skills

Customer service

Grassroots marketing

Community building

Relationship building

Education

High school diploma or higher education

Job description

Community Specialist | West Edmonton Mall

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Community Specialist | West Edmonton Mall

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Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Requirements

Description & Requirements

The Community Specialist is responsible for executing the store’s community strategy, which includes engaging with the community through relationship building, events, and other activities including supporting lululemon product seeding and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant and influential community partners providing synergistic value. The Community Specialist also delivers a world-class guest (customer) experience when working on the floor in the store, bringing their community perspective into the guest connection.

Core Responsibilities Of The Job

• Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
• Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
• Engage with the local community to identify future Ambassador or partner opportunities and to increase the store’s standing as a community hub.
• Connect with guests on the floor to assess their needs, provide technical product education, and incorporate omnichannel programs into a seamless guest experience.
• Attend, support, and / or host local and regional Community events.
• Execute the product seeding strategy through community partners and Ambassadors.
• Review community relevant business data and metrics to identify insights and share recommendations with store leadership.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.

Job Requirements

• Must be legally authorized to work in the country where the store is located.
• Ability to travel to the assigned store with reliable transportation.

Schedule / Availability

• The work schedule varies based on store needs, including mornings, afternoons, evenings, weekends, and holidays.
• During peak times or special events, schedule may include early mornings or late nights.

Experience

• At least 1 year of experience in customer service, grassroots marketing, brand engagement, or community building.

Preferred Assets

• High school diploma or higher education.
• Experience in relationship building or motivating teams.

What We Look For

• Valuing inclusion and diversity.
• Behaving with integrity and honesty.
• Building partnerships and relationships.
• Planning, organizing, and supporting teamwork.
• Curiosity, openness to feedback, and continuous learning.
• Taking personal responsibility and inspiring others.

Work Context

• Work occurs in various environments, including the store and community locations.
• Building relationships and participating in fitness or movement events.
• Work is team-based or independent, involving technical devices.

Base Pay Range : $22.25 - $25.60 / hour

Target Bonus : $2.00 / hour

Total Range : $24.25 - $27.60 / hour

Additional benefits include health plans, paid time off, retirement matching, employee discounts, fitness classes, development courses, and more.

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