Community Services Worker

TSA The Salvation Army TSA; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading organization is looking for a Community Services Worker in Toronto to provide essential services while supporting the social and spiritual needs of clients. This full-time role involves case management, community networking, and ministry unit coordination, emphasizing relational support and outreach.

Benefits

Health and dental benefits

Paid vacation and sick time

RRSP's

Qualifications

• Two years of experience in a related field, ideally in social services or mental health.
• Experience with community development is considered an asset.
• Minimum one year of supervisory experience.

Responsibilities

• Create safe spaces for clients while managing a caseload of 2-4 participants.
• Engage with the community, coordinate resources, and ensure consistent communication.
• Assist in organizing food delivery and stocking of pantry items.

Skills

Organizational skills

Interpersonal skills

Communication skills

Ability to deal effectively with the public

Ability to manage and supervise volunteers

Education

Post-secondary degree/diploma in Social Work or another Human Services Field

Current certification in First Aid/CPR

Tools

Microsoft Office applications

Job description

Community Services Worker page is loaded

Community Services Worker

Apply remote type Onsite locations Toronto, ON time type Full time posted on Posted Yesterday time left to apply End Date: June 27, 2025 (12 days left to apply) job requisition id JR103010

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Accountabilities:

Client Services and Program

• All programming is to be relationally focused, support transformational change, and support the social, emotional, and spiritual needs of participants
• Create a safe space for clients and their families where they can explore their practical, social, emotional and spiritual needs.
• Through conversation and prayer, shares the hope and love of Jesus in a manner that supports and respects the faith journey of our clients and their families.
• Ensure a spiritual dynamic, and focus, in all programming, including facilitated access for clients to pastoral services and other church-based program
• Serve as the primary caseworker and key contact for Pathway of Hope in the assigned region
• Refer clients to the Corps Officer for pastoral assistance.
• Engage and build rapport with the target population
• Maintain a caseload of 2-4 participant files
• Provide client intake and ongoing assessments to Pathway of Hope participants
• Perform all aspects of the case management process using the Pathway of Hope framework (pre-screening, intake, assessment, goal planning, action, transition, and follow-up)
• Work with Pathway of Hope participants and ministry unit teams to coordinate ongoing goal setting and action plans; schedule regular meetings to review progress and engage in further planning
• Effectively maintain records to accurately reflect services rendered using all appropriate forms, including detailed case notes for every interaction
• Network and refer to The Salvation Army, government, and community social service providers to coordinate resources for the benefits of clients and program when necessary.
• Assist participants in making connections and accessing community resources; offer/arrange accompaniment services as appropriate
• Provide information and referral services, as needed, to both clients and ineligible participants

Supervision

• May recruit, support, assist, supervise, train and schedule volunteers, demonstrate work methods and ensure they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.
• May assist in the development of strategies and recommendations for volunteer development.
• In consultation with the Corps Officer may organize regular meetings with volunteers.

Ministry Unit Coordination:

• Work with the Markham Ministry Unit to form a local Pathway of Hope team including Officers, employees, congregation members, volunteers, and community partners, to work with participants from a holistic perspective
• Facilitate ministry unit access to the services of the THQ Pathway of Hope team including case consultation and technical assistance, training, and development, as well as evaluation and reporting
• Connect with each ministry unit location (via phone, web conference, or in-person) to coordinate community linkages, referral and enrollment processes, and any reporting requirements
• Connect with the THQ Pathway of Hope Regional Coordinator (virtually or in-person) at least monthly to discuss participant progress and team functioning
• Attend and participate in trainings and meetings as required by the Ministry Unit, Divisional and Territorial Headquarters

Communication and Reporting:

• Ensure consistent communication by participating in regular meetings and conference calls with Pathway of Hope teams, divisional personnel, and the THQ Pathway of Hope team
• Connect regularly with the corresponding Region Board to provide progress reports and request any necessary support
• Connect with the THQ Pathway of Hope Regional Coordinator (virtually or in-person) at least monthly to discuss participant progress and team functioning
• Collaborate with the THQ Pathway of Hope Regional Coordinator to promote and organize training opportunities
• Attend and participate in trainings and meetings as required by the Ministry Unit, Divisional and Territorial Headquarters
• Perform other duties as assigned

Community Networking and Partnerships:

• Network with other service providers and maintain relationships with community agencies to provide comprehensive services for participants
• Attend agency and community meetings, as needed

Community and Family Services Responsibilities:

• Assist in organization of food delivery and stocking of pantry
• Organize client food bank appointments
• Ensure accurate information is entered into Link2Feed system
• Accurately record statistics
• Assess client needs and respond appropriately
• Provide food and/or Thrift Store vouchers as per guidelines

Kettle Coordinator Responsibilities:

• Provide general oversight of the Kettle Campaign
• Provide oversight to the Kettle Assistant/workers and the recruitment, training, scheduling and ongoing performance of workers and volunteers
• Schedule Kettle team meetings as required and prepare the meeting agenda
• Determine locations and placement of kettles
• Establish and maintain a good rapport with all business establishments
• Ensure the appropriate contracts with business establishments are current
• Coordinate Kettle kick-off, and other promotional events through supervisor and the Public Relation and Development Department
• Liaise with the service clubs and organizations as required
• Search for volunteers and workers to monitor the kettles
• Forward and follow through with any complaints or concerns from public, volunteers, or workers
• Oversee the pick-up/drop off of kettles
• Update and maintain online Volunteer Scheduler Pro database
• Receive and respond to telephone calls from volunteers or general public
• Create and update promotional material required during campaign
• Complete timesheets as required
• Assist with the pick-up and exchanges of Kettles as required
• Ensure Kettle Kits have required supplies and information at all times
• Visit various Kettle locations to monitor recruits and answer any questions
• Complete and forward a final report to include recommendations
• Complete required documentation for paid employees and volunteers

Health and Safety

• Adherence to all health and safety standards.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Perform other related duties as required.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal:

• Ministry Unit Staff, THQ PoH Regional Coordinator, volunteers, Corps Officer

External:

• Clients and their families, government agencies and local community support services

FINANCIAL AND MATERIALS MANAGEMENT:

• Receive and record cash/cheque donations which are securely stored in the safe for processing

MANAGERIAL/Technical Leadership RESPONSIBILITY :

• Reports directly to the Corps Officer
• This role would coordinate and manage volunteers
• This role works independently (within a team) and does not manage internal staff but would coordinate work cross-departmentally to ensure comprehensive services are available to clients

WORKING CONDITIONS:

• This is a full-time permanent position based on 37.5 hours per week.
• The Supervisor will set the hours of work and work schedule.
• Working environment is typically in the office in generally agreeable conditions.
• This position provides direct service to the community and performs home visits; supporting people from a diverse range of backgrounds and histories
• This job requires reaching, bending, and stooping frequently, working in a standing position for periods of time.
• Some occasional travel is associated with this position. Required to use a program vehicle when available.
• May be exposed to disagreeable people including the occasional angry and/or abusive client/public, working with people from all walks of life and backgrounds
• Able to lift up to 30 lbs.

Normal hours of work: Monday, Tuesday, and Wednesday, 9:00 a.m. to 5:00 p.m. and includes a ½ hour unpaid meal break.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct.

education and experience Qualifications:

Education, Qualifications and Certifications:

• Post-secondary degree/diploma in Social Work or another Human Services Field
• Current certification in First Aid/CPR
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements:

• Minimum of two (2) years of experience in a related field; working with inner city agencies/services and clients; experience in social services/mental health setting and with program facilitation, administrative duties, and program development.
• Experience with community development considered an asset
• Demonstrated competence in developing and maintaining appropriate client relationships and interagency relations.
• Minimum of one (1) year of prior related supervisory experience.
• Knowledge of community-based resources and experience networking with government and social service agencies.
• Valid Ontario Class “G” Driver’s License, own vehicle, and insurance provide an original copy of current driver’s abstract that it satisfactory to The Salvation Army, in its sole discretion, is required.

Skills and Capabilities:

• Excellent organizational, interpersonal and communication skills (written and oral)
• A team player: ability to work in a compassionate, respectful, and non-judgmental manner
• Proficient in Microsoft Office applications
• Ability to enter data and perform statistical analysis efficiently and accurately
• Ability to work collaboratively in a team environment and independently when required providing necessary information and documentation, if necessary
• Detail oriented skills and ability to juggle multiple cases
• High standards of integrity, judgment and confidentiality and an ability to model the values and standards of The Salvation Army
• Ability to exercise good judgement.
• Self-motivated/disciplined.
• Ability to deal effectively with the public, government, business leaders and professionals
• Capable of managing/ supervising volunteers.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Ability to provide First Aid & CPR Certification, or willingness to obtain.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation:

The target hiring range for this position is $20.25 to $25.31 with a maximum of $30.37.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

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About Us

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.