Community Resource Centre Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Accountabilities:

Client Assistance & Support

1. Assess the client’s emotional, physical, social, and mental needs as per The Salvation Army’s guidelines.
2. Support and develop client’s emotional, physical, social, and mental needs according to The Salvation Army’s Social Services Accreditation Standards and the Code of Ethics.
3. Liaise with appropriate community agencies, conduct referrals and advocate for the client, addressing his/her needs remaining within The Salvation Army policy.
4. Support and develop client understanding of peers in a social setting according to The Salvation Army’s Social Services Accreditation Standards.
5. Ensure the client has the information and documentation required to complete course of action to meet their needs.
6. Complete accurate and comprehensive documentation relevant to the client as per TSA policy and procedure. This would include, but not limited to, application forms, referral forms, and case notes.
7. Record and maintain relevant client information in CMS.

Program

1. Participate in staff meetings as directed by CRC Supervisor.
2. Attend relevant workshops & training as approved by the CRC Supervisor.
3. Oversee the Hot Meal Program which includes oversight of the premises; procurement of food according to the menus; ensuring quality and quantity standards are met, remaining within budget guidelines, preparation of food meeting TSA policy and Canada Food Guide requirements and, schedule of the volunteers.
4. Participate as required in the Bridge and Loan Program which may include the initial interview, procuring and confirming the appropriate information, presenting the case to the Community Approval Committee and, follow through with the decision.
5. Participate as required in the Community Warmth Program which may include the initial interview, procuring and confirming the appropriate information, presenting the case to the Community Approval Committee and, follow through with the decision.
6. Ensure all daily activities meet best practice, safety and licensing standards.
7. Assist and support the Community Wellness Programs under the direction of the CRC Supervisor.

Communication & Public Relations

1. Liaise with co-workers and management of the clients’ situation and progress as required.
2. Greet the public and address their needs as per The Salvation Army policy.
3. Record donations of food given by the community.
4. Work in conjunction with the CRC Supervisor to ensure the Mission and Values of The Salvation Army are met, for the betterment of the community of Medicine Hat.
5. Document all significant events in logbook, occurrence reports and staff communication book as per TSA policy.
6. Assist in Emergency Disaster services as directed by the Corps Officers.

Daily Operations And Facility Management

1. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
2. Daily cleaning and disinfecting of men’s and women’s washrooms.
3. Washing the floors of the washrooms, hallway, and kitchen. Vacuum carpeted areas.
4. Daily cleaning and disinfecting chairs, tables, and doorknobs.
5. Conduct regular safety checks on equipment as per safety standards.
6. Complete purchases for the daily operations of the Resource Centre, as it pertains to job responsibilities, remaining within budget guidelines. When order is received, ensure goods received match invoice detail before sign-off.
7. In conjunction with CRC Supervisor, ensure facility operations run smoothly.

Other related duties as assigned.

Critical Relationship Management

Governance Boards and Councils:

Internal

1. Staff, management team, volunteers.

External

1. Community, clients.

Managerial/Technical Leadership Responsibility

1. This position reports directly to the Resource Centre Supervisor.
2. This position has no direct reports but will oversee client and volunteer activities.

Financial And Materials Management

1. Accept community food donations.
2. Ensure that food order received matches detailed invoice.

Working Conditions

1. Work is typically in the Community Resource Centre Common Area/Hot Meal Area and kitchen.
2. The working conditions are such that to meet the operational needs, job flexibility is required as it relates to hours of work and work schedule.
3. Work requires frequent amount of standing, walking, bending, repetitive lifting, climbing stairs, and the ability to lift and transport goods of up to 40 pounds in support of client programs i.e., Hot Meal Program.
4. May be required to administer naloxone to guests.
5. May encounter verbal abuse from clients.

Education And Experience Qualifications

Education, Qualifications and Certifications:

1. Completion of a formal post-secondary college certificate program and specialized courses or certification in the human services field.

Experience And Skilled Knowledge Requirements

1. Two (2) years of human services or social work-related experience.
2. Certified in First Aid/CPR, Safe Food Handling and Non-Violent Crisis Intervention/Professional Assault Response Training.

Note: Alternative combinations of education and experience may be considered.

Skills And Capabilities

1. Supervisory/management skills and the ability to lead, coach and motivate.
2. Ability to work independently and in a team.
3. Demonstrate a high level of integrity, good judgement, and ability to maintain appropriate confidentiality.
4. Strong oral and written communication skills.
5. Self-motivated and disciplined.
6. Strong interpersonal, time management and attentive listening skills.
7. Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
8. Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
9. Experience/working knowledge of Microsoft Office Suite.
10. Adhere to all Salvation Army policies, directives, and operating guidelines.
11. Participate in ongoing professional development and training.
12. Valid Alberta Class “5” Driver’s License, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
13. Original copy of a Background check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required.
14. Screening through The Salvation Army Abuse Registry is required.
15. Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation

The target hiring range for this position is $19.93 to $24.91 with a maximum of $29.89.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.