Community Resource Centre Specialist (Temporary Contract)

WorkLink Employment Society; Langford; Híbrido; CAD 31.000 - 44.000; Tempo parcial

Resumo da vaga

WorkLink Employment Society in British Columbia is seeking a Community Resource Centre Specialist to warmly welcome clients, direct them to the right staff, and keep the reception and resource room organized with care and professionalism. In this term role, you will support clients through registration, assist with job search resources, enter data, coordinate appointments, and help with workshops.

The position pays $27 per hour plus 4% vacation pay, up to 35 hours per week, until March 31, 2027,

Qualificações

• At least 1 year of administrative experience in a customer-facing office setting.
• Experience assisting clients in navigating and understanding detailed information
• Experience working with individuals that have barriers to success
• Able to interact clearly with clients, vendors and employees using active listening skills and professional verbal and written communication skills
• Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook, and the ability to use them to support day-to-day administrative tasks
• Highly organized with the ability to maintain accurate, structured records
• Experience working with databases and information systems, including accurately entering, updating, and retrieving client information
• Ability to manage multiple tasks and competing priorities in a busy, client-focused environment, adapting to changing demands while maintaining accuracy and providing excellent customer service
• Able to identify priorities and meet deadlines using excellent time management skills
• Demonstrated ability to handle challenging client interactions, de‑escalate tense situations, and resolve concerns through active listening, good judgment, and problem‑solving while maintaining professional boundaries
• Solid understanding of job search strategies and cover letter/resume writing best practices
• Ability to identify suitable career development resources based on client requests
• Proven ability to successfully work in a dynamic team environment using proactive communication
• Able to blend patience and empathy with an ability to maintain boundaries and de‑escalate complaints
• High level of integrity and a commitment to upholding confidentiality of private or sensitive information
• Post‑secondary education in the Social Service sector preferred
• Knowledge of Integrated Case Management (ICM) software an asset
• The selected candidate will be required to complete a Vulnerable Sector Criminal Record Check

Responsabilidades

• Welcome and direct visitors and clients to the appropriate staff member.
• Answer incoming calls professionally, respond to general inquiries, direct callers to the appropriate staff member, and take and relay messages as needed.
• Maintain an organized resource area that includes tea and coffee, internet access, labour market information, job search resources, job listings, and other useful tools.
• Assist clients with registration to WorkBC Employment Services and use databases to process applications.
• Provide administrative support during the client intake process, including data entry, scanning, and filing.
• Assist with the scheduling of client appointments.
• Provide basic support to self-serve clients with job search strategies and resume writing.
• Maintain informational resources for clients including details for community agencies, employment assistance services, educational institutions, and training providers.
• Support self-serve clients by identifying and sharing suitable career development resources.
• Collaborate with the team to answer client questions and resolve service issues both in person and virtually.
• Assist with preparation for onsite staff events including workshops and meetings.
• Other duties as assigned by the immediate supervisor or designate.

Conhecimentos

Administrative experience

Customer-facing communication

Active listening

Written communication

Time management

Multitasking

Formação

Post-secondary education in Social Services

Ferramentas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Databases

ICM software

Descrição da vaga

Are you passionate about making a difference in the community?

Bring your administrative and customer service skills to an interactive role that supports residents on their job search journey. WorkLink Employment Society is recruiting a Community Resource Centre Specialist to join our team. This is a term position until March 31, 2027. The successful candidate will work up to 35 hours per week, Monday through Thursday in the Sooke office and Fridays in the Langford office, earning an hourly rate of $27 + 4% vacation pay.

About the Society

WorkLink has provided government-sponsored employment services to the residents of the Victoria Capital Region’s Westshore (Colwood, Langford, Highlands, View Royal, and Metchosin) since 1978. In 2008, our services expanded to include the communities of Sooke and surrounding areas including Jordan River and Port Renfrew. We are also pleased to provide Indigenous outreach services to the First Nations Communities of Beecher Bay, T’Souke, and Pacheedaht. Our non-profit organization is funded through both federal and provincial government initiatives. WorkLink is a registered charity in the Province of BC, which is governed by a volunteer Board of Directors chosen from leaders in the community.

We are proud to provide a respectful and inclusive workplace that values team connection, continued learning, and work-life balance.

About the Position

A key member of the client services team, the Community Resource Centre Specialist performs a high volume of administrative tasks to support clients who access our services. The first point of contact for clients and visitors, the Resource Specialist ensures that high-quality service is provided in our reception area and resource room.

Key Responsibilities and Duties

• Welcome and direct visitors and clients to the appropriate staff member.
• Answer incoming calls professionally, respond to general inquiries, direct callers to the appropriate staff member, and take and relay messages as needed.
• Maintain an organized resource area that includes tea and coffee, internet access, labour market information, job search resources, job listings, and other useful tools.
• Assist clients with registration to WorkBC Employment Services and use databases to process applications.
• Provide administrative support during the client intake process, including data entry, scanning, and filing.
• Assist with the scheduling of client appointments.
• Provide basic support to self-serve clients with job search strategies and resume writing.
• Maintain informational resources for clients including details for community agencies, employment assistance services, educational institutions, and training providers.
• Support self-serve clients by identifying and sharing suitable career development resources.
• Collaborate with the team to answer client questions and resolve service issues both in person and virtually.
• Assist with preparation for onsite staff events including workshops and meetings.
• Other duties as assigned by the immediate supervisor or designate.

What We’re Looking For

• At least 1 year of administrative experience in a customer-facing office setting
• Proven experience assisting clients in navigating and understanding detailed information
• Experience working with individuals that have barriers to success
• Able to interact clearly with clients, vendors and employees using active listening skills and professional verbal and written communication skills
• Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook, and the ability to use them to support day-to-day administrative tasks
• Highly organized with the ability to maintain accurate, structured records
• Experience working with databases and information systems, including accurately entering, updating, and retrieving client information
• Ability to manage multiple tasks and competing priorities in a busy, client-focused environment, adapting to changing demands while maintaining accuracy and providing excellent customer service
• Able to identify priorities and meet deadlines using excellent time management skills
• Demonstrated ability to handle challenging client interactions, de‑escalate tense situations, and resolve concerns through active listening, good judgment, and problem‑solving while maintaining professional boundaries
• Solid understanding of job search strategies and cover letter/resume writing best practices
• Ability to identify suitable career development resources based on client requests
• Proven ability to successfully work in a dynamic team environment using proactive communication
• Able to blend patience and empathy with an ability to maintain boundaries and de‑escalate complaints
• High level of integrity and a commitment to upholding confidentiality of private or sensitive information
• Post‑secondary education in the Social Service sector preferred
• Knowledge of Integrated Case Management (ICM) software an asset
• The selected candidate will be required to complete a Vulnerable Sector Criminal Record Check

We appreciate all applications, however, only shortlisted candidates will be contacted.

WorkLink values the diversity of the people it hires and serves. We foster a workplace where individual differences are recognized and respected while utilizing each person’s talents and strengths. The more inclusive we are, the better our work will be!