Community Relations & Network Development Partner - FT Permanent - Richmond

Back in Motion Rehab Inc.; Richmond; On-site; CAD 60,000 - 78,000; Full time

Job summary

A leading company in physiotherapy rehabilitation seeks a full-time Physiotherapy Community Engagement Partner in Richmond, BC. The role focuses on connecting clients to appropriate clinics through effective communication and community outreach. The ideal candidate has experience in health promotion and patient liaison, ensuring clients are informed and supported in their care journey.

Benefits

Comprehensive benefits

Generous time off plan

Performance bonus linked to referral growth

Paid kilometers

Mobile plan

Qualifications

• Three-plus years in community outreach, patient liaison, or health promotion.
• Knowledge of Canadian allied-health and payer models.
• Valid driver's license and regular access to a vehicle.

Responsibilities

• Connect clients, caregivers, and referral sources to the right clinic.
• Educate and guide new clients without cold-selling.
• Follow up with each new client after their first visit.

Skills

Community outreach

Patient liaison

Health promotion

Presentation skills

Relationship skills

Bilingual communication

Education

Post-secondary education in Kinesiology

Post-secondary education in Health Administration

Post-secondary education in Recreation Therapy

Job description

Position: PHYSIOTHERAPY COMMUNITY ENGAGEMENT PARTNER
Location: Richmond (Onsite and Remote Work)
Status: Full-time Permanent
Rate: $33.33/hour + comprehensive benefits + generous time off plan

Back in Motion (BiM)’s interdisciplinary and physiotherapy clinics in the cities of Abbotsford, Langley, Surrey, Coquitlam, Burnaby, Richmond, Vancouver and North Vancouver is looking for a full-time permanent Physiotherapy Community Engagement Partner.

• Your mission is simple: help more people reach our therapists sooner.
• You connect clients, caregivers, and referral sources to the right clinic.
• You educate, remove barriers, and guide each new client—no cold-selling, just clear support.

What success looks like:

• A trusted referral network that actively recommends BiM clinics.
• Consistent growth in new-client enquiries driven by community outreach.
• Healthcare partners view you as the go-to resource for physiotherapy guidance.
• Clients feel informed, supported, and confident in their care path.

Your day-to-day:

• Meet physicians, insurers, employers, seniors’ groups, and community agencies.
• Explain care pathways, funding options, and clinic services.
• Track every touchpoint in our CRM and share insights with the Clinic Lead.
• Follow up with each new client after the first visit.
• Host information booths at health fairs and community events, such as fun runs.
• Partner with home-care, LTC, and Indigenous health teams to streamline referrals.

What you bring:

• Three-plus years in community outreach, patient liaison, or health promotion.
• Practical knowledge of Canadian allied-health and payer models.
• Previous experience in influencing and informing healthcare partners—experience arranging physician or insurer meetings, or exposure to pharmaceutical/medical-device call planning is a strong asset.
• Strong presentation and relationship skills.
• Clear written and spoken English; other languages welcome.
• Valid driver’s license and regular access to a vehicle.
• Post-secondary education in Kinesiology, Recreation Therapy, Health Administration, or a related field would be an asset.

Work structure and pay:

• Full-time, Monday to Friday, with evenings and weekends as required.
• About 80 % field work; remaining time for admin.
• Base salary plus performance bonus linked to referral growth (not commission).
• Paid kilometers and mobile plan.

We would like to thank all applicants for your interest in working as part of our team! Only those applicants selected to move forward in the recruitment process will be contacted.

To apply, please send your resume to [e-mail]