Community Relations & Network Development Partner - FT Permanent - Richmond

Back in Motion Rehab; Richmond; Hybrid; CAD 65,000 - 75,000; Full time

Job summary

A leading rehabilitation clinic is seeking a full-time Community Relations & Network Development Partner. This role focuses on connecting clients with physiotherapy services, enhancing community outreach, and building trusted referral networks. Ideal candidates will have experience in health promotion and relationship management. You will work both onsite and remotely to facilitate effective patient care pathways, supported by comprehensive benefits and a performance bonus linked to referral growth.

Benefits

Comprehensive benefits

Generous time off plan

Paid kilometers and mobile plan

Qualifications

• Minimum three years of experience in community outreach or patient liaison.
• Practical knowledge of Canadian allied-health and payer models.
• Experience in healthcare partner engagement preferred.

Responsibilities

• Connect clients and caregivers to clinics, ensuring informed care pathways.
• Educate and remove barriers to access physiotherapy services.
• Host community outreach events and track engagements.

Skills

Community outreach

Patient liaison

Health promotion

Presentation skills

Relationship management

Bilingualism

Education

Post-secondary education in Kinesiology, Recreation Therapy, Health Administration

Job description

Position : Community Relations & Network Development Partner (PHYSIOTHERAPY COMMUNITY ENGAGEMENT PARTNER) Location : Richmond (Onsite and Remote Work) Status : Full-time Permanent Rate : $33.33 / hour + comprehensive benefits + generous time off plan Back in Motion (BiM)’s interdisciplinary and physiotherapy clinics in the cities of Abbotsford, Langley, Surrey, Coquitlam, Burnaby, Richmond, Vancouver and North Vancouver is looking for a full-time permanent Community Relations & Network Development Partner Your mission is simple : help more people reach our therapists sooner.

You connect clients, caregivers, and referral sources to the right clinic.

You educate, remove barriers, and guide each new client—no cold-selling, just clear support.

What success looks like : A trusted referral network that actively recommends BiM clinics.

Consistent growth in new-client enquiries driven by community outreach.

Healthcare partners view you as the go-to resource for physiotherapy guidance.

Clients feel informed, supported, and confident in their care path.

Your day-to-day : Meet physicians, insurers, employers, seniors’ groups, and community agencies.

Explain care pathways, funding options, and clinic services.

Track every touchpoint in our CRM and share insights with the Clinic Lead.

Follow up with each new client after the first visit.

Host information booths at health fairs and community events, such as fun runs.

Partner with home-care, LTC, and Indigenous health teams to streamline referrals.

What you bring : Three-plus years in community outreach, patient liaison, or health promotion.

Practical knowledge of Canadian allied-health and payer models.

Previous experience in influencing and informing healthcare partners—experience arranging physician or insurer meetings, or exposure to pharmaceutical / medical-device call planning is a strong asset.

Strong presentation and relationship skills.

Clear written and spoken English; other languages welcome.

Valid driver’s license and regular access to a vehicle.

Post-secondary education in Kinesiology, Recreation Therapy, Health Administration, or a related field would be an asset.

Work structure and pay : Full-time, Monday to Friday, with evenings and weekends as required.

About 80 % field work; remaining time for admin.

Base salary plus performance bonus linked to referral growth (not commission).

Paid kilometers and mobile plan.

We would like to thank all applicants for your interest in working as part of our team!

Only those applicants selected to move forward in the recruitment process will be contacted.

Community Development • Richmond, BC, CA