Community Program Manager, Visier University

T-Net British Columbia; Vancouver; Hybrid; CAD 75,000 - 105,000; Full time

Job summary

Join a forward-thinking company as a Community Program Manager, where you'll lead community engagement initiatives and drive customer retention. In this hybrid role, you will develop strategies to grow a vibrant customer community, create engaging content, and act as the voice of the customer. You'll collaborate across teams to ensure a seamless customer experience while leveraging your exceptional communication and project management skills. This is an exciting opportunity to make a significant impact in a dynamic environment that values innovation and continuous learning.

Qualifications

• 5+ years in customer marketing or community roles with direct customer experience.
• Exceptional written and verbal communication skills for engaging customers.

Responsibilities

• Manage community engagement and drive customer retention through newsletters.
• Create content for social media and monitor community satisfaction metrics.

Skills

Customer Marketing

Community Engagement

Written Communication

Verbal Communication

Project Management

Interpersonal Skills

Strategic Thinking

Data-Driven Decision Making

Education

Degree in Communications, Marketing, Business, or related field

Tools

Gainsight

ServiceNow

Discourse

Job description

Community Program Manager, Visier University

Job Overview

Visier is the global leader in AI-powered people analytics, workforce planning, and compensation management solutions, helping organizations gain a Workforce AI Edge. With over 60,000 customers in 75 countries, including enterprises like BASF, Panasonic, and Ford Motor Company, we empower businesses to understand the relationship between people and work, adapt faster to change, and drive better outcomes.

Backed by leading investors and valued at $1B, Visier is at the forefront of transforming the HR landscape through innovation and data-driven insights. Join us in our mission to unlock the business-transforming potential of people data.

As a Community Program Manager on the Visier University team, you'll manage the community and produce regular customer newsletters to retain customers, drive revenue, and promote adoption of our products. You'll work cross-functionally to drive community engagement. This is your opportunity to make a difference and empower our customers.

This role is based at our headquarters in Yaletown, Vancouver. We have a hybrid work schedule - Mon and Fri optional WFH and Tues - Thurs office based.

What you'll be doing...

Community Management. You'll take the lead in growing and engaging a thriving customer community.

• Develop and refine our community engagement strategy
• Launch and manage a new online community platform
• Monitor and moderate forums to ensure respectful, productive dialogue
• Collaborate with subject matter experts and customers to respond to questions and keep conversations flowing
• Organize and host virtual community events, including AMAs and webinars, fostering a positive, inclusive, and supportive environment for all community members

Customer Communications. You'll act as the voice of the customer internally and externally.

• Partner with product and customer experience teams to help resolve customer issues
• Draft and distribute clear, timely communications - newsletters, product updates, announcements, and more

Content Creation. Create content that keeps our community informed, inspired, and engaged.

• Develop content for social media, forums, and email campaigns
• Align community messaging with the broader brand voice in collaboration with the marketing team
• Track content performance and adapt strategies to improve reach and impact

Feedback and Reporting. Ensure the community's voice drives continuous improvement.

• Collect and share feedback from customers with internal teams
• Monitor community engagement and customer satisfaction metrics
• Provide insights and recommend improvements based on community trends and sentiment

Project Management. Bring structure and momentum to cross-functional efforts.

• Define project schedules and manage multiple initiatives simultaneously
• Use strong time management skills to keep everything moving on track
• Collaborate across teams to improve tools, processes, and customer experience
• Support key business initiatives as needed

What you'll bring to the table...

• Background in Communications, Marketing, Business, or a related field
• 5+ years of experience in customer marketing or community-focused roles, with at least 3 years of direct customer-facing experience
• Exceptional written and verbal communication skills - you're comfortable engaging customers and crafting clear, compelling messaging
• A natural relationship-builder with strong interpersonal skills and a talent for creating genuine rapport with customers and community members
• A strategic thinker who can see the big picture while sweating the details
• An entrepreneurial mindset - you're proactive, resourceful, and not afraid to test, learn, and pivot quickly
• A data-driven approach to decision-making; you know how to turn insights into action
• Highly organized with top-notch time management skills - you can juggle multiple projects without dropping the ball
• Experience with tools like Gainsight, ServiceNow, Discourse, or similar community platforms is a strong plus
• Previous experience in the SaaS industry is preferred

Most importantly, you share our values...

• You roll up your sleeves
• You make it easy
• You are proud
• You never stop learning
• You play to win

The base pay range for this position in Canada is $75k - $105k / year + bonus.

The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge, and skills. Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role.