Community Outreach and Client Care Coordinator

Qualicare, Hamilton; Hamilton; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

Qualicare Hamilton is seeking a passionate Community Outreach and Client Care Coordinator. In this role, you'll drive business growth through strategic engagement and ensure seamless service scheduling for clients and caregivers. The ideal candidate excels in relationship management and has strong organizational skills within a supportive team environment.

Benefits

Opportunities for professional development

Supportive team environment

Chance to make a meaningful difference

Qualifications

• Preferred post-secondary education in business or healthcare.
• 2-3 years experience in sales, marketing, or customer service.
• Experience in healthcare is an asset.

Responsibilities

• Promote services to community partners to generate referrals.
• Respond to client inquiries and coordinate caregiving services.
• Maintain schedules for clients and caregivers using software.

Skills

Organizational skills

Communication

Interpersonal skills

Social media familiarity

Education

Post-secondary education in business or healthcare

Tools

Microsoft Office

CRM software

Scheduling software

Job description

Are you passionate about building relationships and helping families find quality home care? Qualicare Hamilton is looking for a dynamic Community Outreach and Client Care Coordinator to join our growing team!

In this unique role, youll work directly with referral partners to promote our services while ensuring that new and existing clients are matched with the right caregiving team. If youre an organized, outgoing professional with a heart for helping others and strong attention to detail, we want to hear from you!

SUMMARY

The Community Outreach and Client Care Coordinator plays a dual role in driving business growth through strategic community engagement and ensuring the smooth scheduling of services for clients and caregivers. This individual will build and maintain strong relationships with referral sources, proactively initiate outbound calls to generate leads and nurture partnerships, manage inbound inquiries, organize client schedules efficiently, and support marketing initiatives to strengthen Qualicare Hamiltons presence in the community.

Key Responsibilities

• Promote Qualicare Hamiltons services to community partners to drive business growth and generate referrals.
• Respond to and manage incoming client inquiries and coordinate caregiving services.
• Maintain up-to-date schedules for clients and caregivers using scheduling software.
• Support outreach and brand visibility through social media and CRM tools.
• Build, foster, and maintain strong relationships with clients, caregivers, and community stakeholders.

ESSENTIAL DUTIES & RESPONSIBILITIES

Community Outreach and Marketing

• Develop and execute local sales and marketing strategies in collaboration with the Administrator.
• Conduct a minimum of 40 outreach calls or visits per week to promote Qualicare services.
• Build relationships with referral sources including healthcare facilities, clinics, physicians, and eldercare organizations.
• Manage leads and opportunities through the CRM system.
• Assist with creating and posting content on social media platforms (Facebook, Instagram, etc.).
• Provide weekly updates and reporting on marketing activities and community engagement efforts.

Client Scheduling and Care Coordination

• Respond promptly to client referrals and inquiries.
• Match clients with appropriate caregivers based on needs, skills, and geography.
• Maintain and update client and caregiver schedules using scheduling software.
• Communicate with clients, families, and caregivers to manage scheduling needs and resolve conflicts.
• Ensure accurate documentation of client information and service details.
• Support the incident / complaint reporting process and participate in continuous quality improvement initiatives.

QUALIFICATIONS

• Post-secondary education preferred, ideally in business, healthcare, or a related field.
• 23 years of experience in sales, marketing, scheduling, or customer service (healthcare experience an asset).
• Strong organizational, communication, and interpersonal skills.
• Proficient with Microsoft Office (Word, Excel, PowerPoint) and CRM / scheduling software.
• Familiarity with social media platforms.
• Reliable vehicle, valid drivers license, and insurance required.

BENEFITS

• Opportunities for professional development.
• Supportive team environment.
• Opportunity to make a meaningful difference in the lives of clients and families.

Work remote temporarily due to COVID-19.

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