Community Operations Manager

Amica Senior Lifestyles; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A senior living company is seeking a Community Operations Manager in Toronto. This role involves managing daily operations, overseeing staff, and ensuring high-quality service delivery. The ideal candidate has a background in hospitality management, exceptional leadership skills, and experience with financial administration. This full-time position offers a chance to make a difference in residents' lives while working in a supportive environment.

Qualifications

• Experience executing administrative tasks in hospitality setting.
• Previous experience managing payroll, benefits, and accounts.
• Ability to communicate fluently in English.

Responsibilities

• Oversee day-to-day community operations and management.
• Administer HR functions and the hiring process.
• Manage housekeeping and concierge departments.

Skills

Customer service skills

Team-building

Conflict resolution

Proficiency in Microsoft Excel

Education

Diploma or certificate in bookkeeping or managerial accounting

Post secondary education in hospitality or business management

Tools

Accounting/Payroll systems

Job description

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Full Time

Job Description

COMMUNITY OPERATIONS MANAGER

Amica Aurora Promenade

Full Time

Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, along with Long Term Care (LTC) in BC. We combine expert care with unparalleled premium hospitality and amenities for a personalized senior living experience.

At Amica, our values are at the heart of all we do. We are privileged to spend our days enriching the lives of seniors, their families and each other. We celebrate diverse perspectives, lived experiences, and we are committed to fostering an inclusive environment where everyone feels they belong.

We welcome applicants from all backgrounds, including those of all religions, ethnicities, people of diverse sexual and gender identities and expressions, Black, Indigenous, Racialized People, and Persons with Disabilities.

Become part of a team where you can make a real impact in the lives of others each and every day.

Opening in the Fall of 2025, Amica Aurora Promenade is designed for comfort and accessibility. Amica Aurora Promenade offers purpose-built spaces and convenient amenities for all residents to enjoy.

A day in the life of the Community Operations Manager :

Reporting to the General Manager, the Community Operations Manager is responsible for the day-to-day operation and oversight of several key areas within their community, including office management, concierge, payroll and benefits, housekeeping, billing and accounting. Furthermore, the Community Operations Manager advises, directs and participates in the development and implementation of long and short term strategies, goals, objectives, policies and procedures within their community.

Other Job Duties

• Administers payroll, accounts receivable, accounts payable
• Administers hiring and recruitment process including new hire paperwork
• Administers HR functions, including personnel files, training compliance and department minutes
• Completes general administrative work requirements as assigned
• Manages the concierge department, including formulating and maintaining schedules, providing training, support and coverage
• Manages the Housekeeping department, including formulating and maintaining schedules, provides training, and supporting the Housekeeping supervisor.
• Performs regular audits of concierge / housekeeping team
• Participates in budget process as directed
• Supporting Marketing & sales where required
• Participates in corporate initiatives as requested
• Participates in weekend manager on duty rotation
• Other duties as required

How do I qualify?

You Must Have

Diploma or certificate in bookkeeping or managerial accounting along with previous experience executing administrative tasks in hospitality setting or similar environment

Post secondary education in hospitality, business management, or related filed

Experience with accounting / payroll systems

Previous experience managing payroll, benefits, accounts receivable, and accounts payable as well as managing staff

Ability to communicate fluently in English

Proven ability to manage and lead others

Exceptional business writing skills and a high level of proficiency working with computers including Microsoft Excel

What We Are Looking For

Superior customer service skills with both residents and employees and seeks ways to maintain, improve and advance these standards

Customer service driven with a passion for working with seniors

Ability to manage the administrative office, including supplies and equipment, the concierge department, including scheduling, training, and performance management as well as coordinate the recruitment and hiring process

Willingness to participate in corporate initiatives and weekend manager on duty rotation

Strong knowledge base regarding current applicable legislation, including employment standards and the Retirement Homes Act

Capable of basic troubleshooting of computer systems, including networking and office equipment

Competent team-builder with coaching and conflict resolution skills

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

Leaders-Hiring-Amica

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

Hospitality, Hospitals and Health Care, and Wellness and Fitness Services

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